Outlook meeting invite not generating Teams link ID

Hello Mesut_D,

I understand you’re experiencing an issue where the Teams Meeting link ID is not being displayed when you click the Teams Meeting button. Let’s try to resolve this step by step.

Firstly, please ensure that the Teams Meeting add-in is enabled in Outlook. You can check this by going to Outlook, clicking on the File tab, then Options, and selecting Add-ins. If the Teams Meeting add-in is not listed under Active Application Add-ins, you might need to enable it from the COM Add-ins.

If the add-in is enabled and you’re still facing the issue, it could be related to the type of account you’re using. The Teams Meeting add-in is designed to work with Office 365 business accounts and may not generate meeting links for personal or family plans.

Here are some steps you can follow to troubleshoot the issue:

1. Check the Add-in:

   • Open Outlook and go to File > Options > Add-ins.

   • Ensure that the Microsoft Teams Meeting Add-in for Microsoft Office is listed under Active Application Add-ins.

   • If it’s under Disabled Items, select it and click Enable.

1. Restart Outlook:

   • Close Outlook completely and reopen it to refresh the application.

2. Create a Meeting from Teams:

   • If the issue persists, try creating the meeting directly from the Teams application instead of Outlook.

3. Update Office:

   • Since you’re using Office 2016, check for any pending updates as newer versions may have improved integration with Teams.

4. Consult IT Support:

   • If none of the above solutions work, it may be best to consult your IT support team. They can check if there are any account-specific configurations that need to be adjusted.

Remember to always save your work before making changes to software settings. If you need further assistance, feel free to reach out.

Best regards,

Microsoft Community Forum.

Hello,

Thank you for the support. However, my problem is not that the plugin does not come. The plugin comes, but the meeting link that should occur after clicking on the plugin does not occur.

Hello Mesut_D,

Thank you for reaching out for further assistance. Based on the information provided, it seems that the Teams Meeting add-in is present, but the meeting link is not being generated when you click on it. This issue could be due to several reasons, and I’ll guide you through some additional troubleshooting steps:

1. Check for Conflicts: Ensure there are no other add-ins in Outlook that could be conflicting with the Teams Meeting add-in. Disable any unnecessary add-ins and try again.

2. Clear Cache: Sometimes, the Outlook cache can cause issues. Try clearing the cache by going to the File tab, then Options, and under the General tab, find and select the “Empty Cache” button.

3. Reinstall Teams: If the problem persists, consider uninstalling and reinstalling Microsoft Teams. This can resolve issues caused by a corrupted installation.

4. Use Web Version: As a temporary workaround, you can use the web version of Teams to schedule meetings. This can help determine if the issue is with the desktop application or the account itself.

5. Check Account Type: Verify that you are using a business account with Teams. Personal or family accounts may not have all the features available, including generating meeting links through Outlook.

6. Contact Support: If you’ve tried all the above steps and the issue still persists, it may be time to contact Microsoft Support directly for further assistance. They can provide more in-depth troubleshooting and potentially identify any underlying issues with your account or application.

Remember to restart Outlook after each step to ensure changes take effect. If you require any further assistance, please don’t hesitate to ask.

Best regards,

Sedem George Apau

Microsoft Community Forum

There is an M365 incident tracking this issue MO791289. This issue will occur if you switch from New Teams back to Classic Teams.

Title: Some users on the Microsoft Teams classic client can't create Teams meetings through the Outlook desktop client

More info: This event specifically impacts users who had the new Microsoft Teams client installed on their device and uninstalled it in favor of the classic client. This will also impact users that have the latest version of new Microsoft Teams installed, but then switched back to classic Teams without uninstalling. Additionally, this issue impacts meetings created using the Teams Meeting add-in. As our investigation continues, affected users can switch to new Microsoft Teams client then restart their Outlook desktop client, create meetings through the Microsoft Teams calendar, or schedule meetings through the Outlook web app to avoid the impact.

Current status: We validated a fix for the issue and are preparing builds containing the fix for deployment to the affected environment. We expect the deployments will be initiated by the next scheduled update time. We recommend in the meantime that users switch to the latest version of the new Microsoft Teams client then restart their Outlook desktop client, create meetings through the Microsoft Teams calendar, or schedule meetings through the Outlook web app to avoid or bypass impact.

Scope of impact: This issue may potentially affect some users on the Microsoft Teams classic client that previously used the new client experience who are trying to create Microsoft Teams meetings through the Outlook desktop client.

Root cause: Users who installed the new Microsoft Teams client have had a version of the Teams Meeting add-in that's not supported on the Microsoft Teams classic client installed, resulting in impact.

There is an M365 incident tracking this issue MO791289. This issue will occur if you switch from New Teams back to Classic Teams.

Is there a website through which we can track the status of this issue?

The only official site to track these issues is the M365 Admin Portal service health page, https://admin.microsoft.com/Adminportal/Home?#/servicehealth  To access that page, you need to have Tenant Admin credentials.

It only works if you use the New Teams. Using Teams Classic will not generate a meeting link

2 users here are still having issues even after we switched to the new version of Teams and restarted their devices.

Microsoft says there will be an update on the 20th for those having trouble.

For now, these users should schedule their meetings using the calendar in the MS Teams app to create a meeting link.

@Frian Gonzales,

In a couple Outlook In App tickets we had with this issue they were able to use Option 2 in this Outlook Known Issue to mitigate it, Teams Meeting add-in is missing in Outlook Desktop after updating to New Teams - Microsoft Support. If you are able to test this please let me know if it helps.

Hello Gabriel,

The COM Add-ins are not missing; it's just that the link does not appear when scheduling a new Teams meeting through Outlook. Instead, it books as a standard appointment without the link, similar to the example shown in the image below. In this case, the MS Teams meeting details are only entered in the room field.