Outlook from Office 365 desktop notifications not working

Hi DMprinting,

Here are two settings you need to check on your computer:

1. Open the Start menu and click “Settings” > System > Notifications & actions > turn on Show app notifications.

2. In the Outlook client > File > Options > Mail >  Enable the option: Display a Desktop Alert

If you have other versions of Office installed in your computer, please uninstall them completely. Make sure Office 365 is the only version of Office software installed on this PC.

Uninstall Office from a PC

https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

If the above doesn't work, then please try reinstalling Office 365.

Thanks,

Alison

Hi DMprinting,

Please take your time and share any updates at your convenience.

Looking forward.

Alison

Hi Alison,

Both of those options are enabled, this was an upgrade from Office 2013 with Windows 10 Creators Update.

I think this is most likely a bug in office, the office icon doesn't change to show i have mail, the notifications don't work and i don't get an envelope icon in the system tray.

Office 2013 worked without a problem!

Dean

Hello Dean,

Thank you for the update.

The latest version of Outlook in the current channel is 1704 8067.2157. I'd like to know which version of Outlook are you using now? Please click File > Office accounts  and capture a snapshot of the entire page. Will the issue occurs in this verison of Outlook?

How to check the update:

Click File > Office acconts > check for update > update now.

Besides, did you try re-installing Outlook? Will it work?

Looking forward,

Alison

Hello Dean,

Please take your time and share any updates at your convenience.

Looking forward.

Alison