Outlook email address memory

Are you using an Exchange mail account?

Is this Outlook, desktop and not OWA?

Assuming it was functioning before, have you been using any third party maintenance utilities?

Hi Michael Reid,

It seems that you have turned off Auto-complete List in Outlook, please try to go to File > Options > Mail > Send messages > select the option "Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines" as following:

If it still doesn't work, please try to send a new email to a specific user, and then send to him/her one more time and check if the issue still happens, so that we can know if your Auto-Complete List has been cleared before.

Thanks,

Iry

Hi Iry,

The "Use Auto-Complete..." box was not unchecked and I have bee manually typing in the same email addresses multiple times for a couple weeks and its not saving/remembering the email address. I appreciate your suggestion, however I googled this issue a couple weeks ago and found similar instructions. Thank you

Hi Palcouk,

I appreciate you asking. I am not very technical and do not know the answers or how to find them. I work at a company the sends notifications for required maintenance and upgrades which all I do is agree and stuff happens. I do know we had a recent wndows upgrade...

Hi Michael Reid, 

Greetings, I'm monitor this thread now. About this issue that the Auto-Complete list doesn't work in the Outlook client, please kindly try following methods to see if it helps:

1. Click the "Empty Auto-Complete list" button which is next to "Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines" in File > Options > Mail > Send messages.

2. Refer to this article to repair the PST file.

Please feel free to post back if above methods doesn't help you fix this issue. To do more tests on our side and assist you better, provide us a screenshoot of your Outlook client version information, see: File > Office Account.

Regards,

Jennifer

Hi GGibson1,

Since your name is different from the thread owner, may I confirm whether you are the thread owner or you have encountered the same issue that auto complete list doesn't work in Outlook client?

Could you please provide more information about your issue and what solutions you have tried so we can assist you more efficiently?

Looking forward to your reply.

Regards,

Jennifer

Hi GGibson1, 

Is there any updates about this issue?

Regards,

Jennifer

No nothing,

Hi GGibson1,  

About this issue, you may kindly try below methods and then check the result:

1. Start Outlook in safe mode and then disable all add-ins to see if there is any difference.

• Open Outlook client in safe mode: press Win + R > type Outlook /safe > OK.
• Disable add-ins: negative to File > Options > Add-ins > COM Add-ins > Go, unchecked all check box in the pop window.