Outlook "confused" after Gmail password change

 Hello AgentSmith_717,

Welcome to Microsoft Community, and thank you for reaching out!

We hope you’re having a good day despite your concern with accessing your Gmail account to Outlook app after changing your password. Let’s work together to sort this out.

Based on the information that you’ve provided and since the issue is not happening on the other accounts, it might be possible that the issue is indeed isolated on the said Gmail account. There might be some configurations that need to be corrected after the password change. In line with this, I would suggest re-configuring your account by removing and re-adding it with the help of the following article:

• Remove or delete an email account from Outlook
• Add an email account to Outlook

You may also consider checking this with your email provided which is Google for other diagnostics that we may be missing and other settings that we may be overlooking since the issue was triggered after a Gmail password change.

Please respond to this thread to let me know how the issue

progresses. Similarly, if you have more questions, please inform me by replying to this post.

Okay, I wasn't successful, but I have managed to collect some new information that might help solve the problem.  

So first, I deleted the account in Outlook, as instructed.  (having first made a backup copy of the OST file, just in case)

Then, I went to try to add the account back.  I tried both the manual and the automated method and nothing worked here.  The automated method presented me with the same window that repeatedly asks for my email address but never gets to the password.  Same as before.  I realized that IE could be used for this and maybe there was a cookie issue there, so I opened up IE (which I never use) and deleted all the cookies, cache, etc.. everything.  Then I tried again in Outlook, with the same result.

Trying the manual approach, I came across an Unknown error 0x80040119, which of course I searched for online.  Seems this could have something to do with the OST file, which was surprising to me since I just deleted the account.  But I noticed that the old OST file was still there, along with several others labeled with the same email address.  So, I closed Outlook, archived all of them (moved them into an Archive subfolder), and restarted.  When I tried again to add the account (following the settings here), I then got the following error:

I checked the OST file location again - this time I noticed that several new OST files had been created for the account I was trying to add!  This time I closed Outlook, deleted them all, and started over, thinking that maybe the initial step with the automated account setup was getting in the way of the manual setup.  

On starting Outlook again (still without the Gmail account) I noticed that at start, Outlook was generating three new OST files for the account that was no longer configured.  Very strange.  Somewhere, Outlook must be remembering the account and still trying, in the background to set it up even before I (re-) add it.  Out of curiosity, I checked under Manage Profiles->Data files and tried to access the Settings for the OST files that had been created... didn't work.  I tried also for the OST files of the other (working) accounts.  All returned the same error message:

So, I am out of things I can think of to try.  Perhaps, with this additional information, you can help me think of something else?  In the meantime, I will run a full virus scan of my computer (McAfee is always on anyway, but hey, maybe something snuck in...).

Thanks so much, in advance, for your help.

Thanks for getting back to us and we appreciate the detailed information. Based on your response, it might be possible that issue might have something to do with the corrupted PST file. Since you we were not able to find the exact root cause of the issue noted that you’ve checked the other folders, I would suggest contacting our Office Support through this link.

This would give you a real-time support and to check if there are any other settings that we may have missed as the specialized team has additional tools at their disposals to check it. 

Once you access the link, please type in the summary of your concern and click Get Help. Under the Get more help option, you may choose how do you want our support to contact you and our dedicated team will assist your further. 

Should you need further assistance, feel free to post back to Microsoft Community.