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Outlook App in Windows doesn't shows encrypted emails.

Outlook App in Windows doesn't shows encrypted emails. It gives an error saying to verify identity. When emails first received it opens and shows the option to read the message but when you try to reopen the email later it wont show up. OWA and Outlook Mobile app works fine

Hello AdityaMukherjee1,

 

Thanks for your post in this community.

 

Regarding your issue, would like to know is there any error message occurs when you try to reopen such encrypted email and with which encryption option such email was send (such as encrypt only or do-not-forward policies, any other options)?

 

Besides this, if you try to reopen such email in Outlook safe mode, does it makes any difference? If you haven’t check yet, request you to kindly check with it and share us the result. To Start Outlook in safe mode, press CTRL + R key together and type : outlook.exe /safe.

 

To further check this issue, we need below information, so request you to please kindly provide us via Private Message only, so we can check and assist you.

  • Your Outlook Office account page entire screenshot (Outlook > File > office account page screenshot) so we can check your office product, version with Channel information.

  • Does those email is internal or external email?

  • Video/screenshots to compare the situation when first time you open such encrypted email and reopen it.

To protect your privacy, we will send Private Message, kindly check it. Your kind co-operation will be highly appreciated.

Thank you so much for your precious time. Stay safe and healthy.

 

Regards,

Ankita Vaidya  

• Beware of Scammers posting fake Support Numbers here.

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Question Info

Last updated October 5, 2023 Views 169 Applies to: