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Outlook Android App no longer allows multiple Office 365 accounts

The organization I work for is having an issue with the Outlook for Android app. One of the recent updates a few months back ( I don't recall the version number but the problem persists in the recent 2.2.91) We have users that have both a main O365 account and a secondary O365 account (sometimes a shared team email)

since the update the app removes the "+Add Account" option once a O365 account is added from under "Settings>Accounts". This is not an issue where we have domains in multiple countries/regions.

I have tested personal email addresses with both @MSN and @Hotmail and those do not trigger the issue, it is only when you add an O365 account that the add account option disappears. Can someone please help with this?

**added note this does not happen with the Outlook for iOS app, just Android which our organization is standardized on**

Answer
Answer

Hi Thomas,

I am using same version (2.2.91) of Outlook for Android like you. And I follow the steps you mentioned: I added an Office 365 account, then, I still can see the “+Add account” option:

 

As you mentioned, you used Outlook for Android which your organization is standardized on, so, this issue may related to your organization’s policy. And you can go to Google Play to download the Outlook for Android to see if you can see the add account option. Note: please involve your organization admin to download the Outlook for Android from Google Play.

Meanwhile, we have a dedicated support where you can use the in-app support to report any issues or feedback regarding the Outlook for Android App. The relevant team would like to hear from you: https://support.office.com/en-us/article/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243


Thanks,

Richard  

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Question Info

Last updated April 22, 2024 Views 7,306 Applies to: