All of a sudden my Zoom plugin that was installed via 'Add-Ins' in Microsoft Outlook (Version 16.34 (20020900)) has disappeared and I'm no longer able to schedule Zoom meetings.
The oddest part is that the 'Add-Ins' button is also missing so I cant add/edit any Add-Ins.
I've checked with all other members of my organization and they are now having this issue.
EDIT: I can still schedule Zoom Meetings via the plugin in Outlook Web
How do I get this fixed on Outlook for Mac?
Hi Daniel,
If you cannot see the Office Store button in the ribbon, you can try to download and run Outlook Reset Preferences tool to check if it helps. Please note the tool will remove all customization in Outlook Preference.
Besides, if it happens to all users in your organization, this issue could be a version issue for Outlook. In this scenario, please contact Outlook for Mac in-app support team to feedback this issue. You can go to Help > Contact Support to get the further assistance. We sincerely appreciate for your kind understanding.
Regards,
Marvin
I ran the 'Outlook Reset Preferences' utility and the issue continued. I've also completely uninstalled all of my Office365 applications and have reinstalled with no solution.
I can confirm that other users in my organization are on the same version of Outlook 16.34 (20020900) as I am are able to view and utilize the Zoom Add-In:
This is a screenshot of the Admin Center where the Zoom Add-In is specified to be assigned to 'Everyone':
What else can I try out?
I was able to find a solution to my problem. After being unable to locate the 'Contact Support' option within Help > Contact Support, I stumbled upon this KBA which details as to why you might not see the option.
I proceeded to navigate to Outlook > Preferences > Privacy and checked the checkbox to 'Enable option connected experiences'. This resulted in the 'Contact Support' option being displayed as well as the 'Get Add-Ins' button within my Home ribbon and my Zoom for Outlook plugin when scheduling a meeting through Outlook.
Thank you all for your assistance!
