Dear Bill Chacon,
Good day!
Thank you for posting to Microsoft Community. We are glad to assist.
In order to better investigate your issue, may I know if your account is personal account or work account and if you're setting up in the outlook client?
Have you received any error messages? if so, please share screenshots with us for a more intuitive understanding and testing. Thank you very much.
To protect the security of your information, you can send us information in private message.
Here are the steps to open private messages:
To see the private message options> click on your profile picture in the upper right corner > select the "My Profile" option. Click View private messages in the upper right corner of the page after the page jump.
Your understanding and cooperation are greatly appreciated.
wish you all the best.
Sincerely,
Winter| Microsoft Community Moderator