Outlook 365 with iCloud Addon unchecks visible calendars on tab change

Hi everyone,

my case is the following:

I installed Outlook 365 on Windows 10 and the official Apple iCloud Client for Windows.

The setup works fine, and all contacts and calendars are showing up.

But now the Apple Software Updater has updated iCloud and Outlook has a small but very annoying fault:

When I open Outlook, it starts in the Mail view (all my IMAP mails are there, works fine).

Now I click on the calendar tab symbol and I can see the iCloud calendar group with my calendars:

The check mark for iCloud group is set, but not for any of the calendars.

Now I click the iCloud group checkmark, so it is unset, and then I need to click it again for all calendars to be selected and visible:

Now my issue:

if I switch back to the email tab, and afterwards back to calendar, the state is again the same as in the same picture, the group is selected, but all calendars are not.

I have tried the following:

- I read somewhere online, that iCloud should NOT be the default configuration for Outlook. I do not think this is the case, but I am also not 100% certain I know where this setting is.

- Disabling and enabling iCloud + removing the local file and configuration inside Outlook

- Uninstalling and reinstalling iCloud, no change, that's why I think it is an Outlook issue

- I even tried to uninstall and reinstall Outlook, but that didn't help at all, as the issue remained. Same with reparing.

Does anybody know more about this issue?
I really need support as the calendar is completely useless as it slows me down so much.

Thank you in advance!

Hi, 

I understand that you're having issue with the Calendar on Your Outlook app for Office 365. I can imagine how inconvenient this must be on your end. Don't worry, let me assist you.

I checked all the troubleshooting steps that you have performed on your Outlook email client and those steps are the usual remedy for this concern. At this point, it would be best to ask assistance from the Office 365 chat support team for further investigation on your account. 

If you have other concerns, let us know.

Bob


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Hi Bob,

thank you for your response.

I will contact the Office 365 chat support and see if they can help me with this issue.

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You're welcome, If you you still need assistance, respond to this thread.

Bob

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Last updated September 30, 2021 Views 85 Applies to: