April 10, 2025
Outlook Top Contributors:
To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. We recommend checking out the following resources for help in regaining access to your account:
.
- ▪ Help with the Microsoft account recovery form
- .
- ▪ How to recover a hacked or compromised Microsoft account
.For all other Microsoft account sign-in issues, use the Sign-in helper tool.
January 15, 2025
Hello! Are you trying to sign in or recover access to your Microsoft account?
.
To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. We recommend checking out the following resources for help in regaining access to your account:
.
- ▪ Help with the Microsoft account recovery form
- .
- ▪ How to recover a hacked or compromised Microsoft account
.For all other Microsoft account sign-in issues, use the Sign-in helper tool.
Outlook 365 categories missing
Report abuse
Thank you.
Reported content has been submitted
Which mail account type are you using?
When you are using IMAP, the Categories feature isn't available as IMAP doesn't support synching Categories.
The Categories feature is supported when using a POP3, an Exchange or an Outlook.com account type.
For additional info and other workarounds, also see; Categories and IMAP accounts
https://robert365.com
Report abuse
Thank you.
Reported content has been submitted
16 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Thanks for participating in Microsoft Community, I'm Skypper G. I'm Independent advisor, let me help you with this.
Please check first you are not using your account through IMAP Protocol, see:
https://support.office.com/en-us/article/create...
If this is not your case check you don't any third party add ins corrupting the Outlook app. Disable all and try to use categories:
https://support.office.com/en-us/article/view-m...
Check also is creating a new Outlook Profile and add your account again the issue is fix:
https://support.office.com/en-us/article/overvi...
Report abuse
Thank you.
Reported content has been submitted
6 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.