Outlook 2019 Calendar Meeting Invites Format Issue

Hi Jeffry,

Sorry for the late reply.

For the start, please try to open your Outlook client - Control panel> Programs> Programs and features> select Office 365 (2016)> Change> Repair> Quick repair.

If the issue persists, please help me to better understand the issue with additional information:

• Screenshots of the plane text format from the calendar would be useful.
• Do you have just Gmail account configured in your Outlook clients?
• If not, please test whether the issue persists with another (Office 365) account.

Best regards,

Nemanja

Hi Nemanja,

Please see below the correct format and the incorrect format.

Please note that we are using G SUITE APP SYNC to sync our email to Outlook.

Hi Jeffry, 

Please export the invite message in .msg file (drag from inbox - drop to desktop). After you upload the message to OneDrive, Google, etc, please send me the URL via Private message. After I open the message, I hope I'll have more information about the issue.

Meanwhile, please ask the the client to send you a request to a different email in Outlook (different tenant, Exchange if it's possible). Check whether the other recipients have the same issue. 

Also, please check whether the issue persists if you open the event from online calendar (webmail).

Best regards,

Nemanja

Hi Jeffry, 

Any news regarding the issue? Feel free to let us know if you need further assistence.

Best regards,

Nemanja

Hello,

I will send you via PM the .msg. 

When logging in to Gmail (web browser) the format and links are showing fine. Only when viewing it on Outlook this issue happens. 

Hi Jeffry,  

I have received .msg file. I'll tested it and provide you with the results during the next day.

Thanks for your patience,

Nemanja

Hi Jeffry,   

For the further troubleshooting, please check whether the issue persists if you disable  Webex meeting add-in in your Outlook desktop client. After you receive and accept the meeting check how does it appears in your Outlook calendar.

Best regards,

Nemanja

Hi Nemanja,

The user doesn't have any Webex meeting add-in on her Outlook. Only GoToMeeting and Skype Meeting.

Kind Regards,

Jeffrey

Hi Jeffry,    

Before you accept next meeting, please start Outlook in Safe Mode to disable all add ins and check whether the issue persists. For the detailed steps, please refer to the following article, Start Outlook in safe mode and disable add in section: https://support.office.com/en-us/article/i-can-t-start-microsoft-outlook-or-receive-the-error-cannot-start-microsoft-office-outlook-cannot-open-the-outlook-window-d1f69da6-b333-4650-97bf-4d77bd7abb85

Best regards,

Nemanja