Outlook 2016 Shared Calendars will not connect, no connection

I'm hoping someone has a solution to this question,

* On Premise Exchange 2010 server, SP3, Rollup11

* Desktops are all Windows 7, SP1

* The Entire office of 20+ users access email via Outlook 2010 with no problems.

1 computer was recently wiped, reinstalled with Win7, fully patched. and fresh install of Office 2016 was installed.

email configures with no problems automatically, however, when we browse to the shared calendars they do not open. the message simply states "no Connection"

new outlook profile also doesn't work

non-cache mode also doesn't work.

new windows profile also doesn't work

another user on the same computer also doesn't work regardless of the calendar being shared.

the user has NO problems accessing the shared calendar on another computer in the domain with outlook 2010 or with OWA and can view the shared calendar just fine.

externally to a computer running outlook 2016 outside of the office, the same email box configures just fine, and shared calendar works just fine.

Answer
Answer
Hi Alex,

Since you are using On-premise Exchange 2010 server environment therefore, I’d like to involve dedicated Exchange 2010 Server TechNet support team in finding the solution for you. Please post your question in this forum and there experts’ will focus on the issue to get it resolved more efficiently. 

Your time and understanding will be highly appreciated.

Best regards,
Shyamal
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* Beware of scammers posting fake support numbers here.

* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.

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Last updated October 5, 2023 Views 1,681 Applies to: