Outlook 2016 - Receiving blank emails.

Hi William,

We want to know more about the issue you’re having with the blank emails on your Outlook email account. Please answer the questions below:

• Can you tell us the what is the build and version of the Outlook desktop app you’re using?
• Have you tried accessing Outlook with a different user profile on the same PC that’s having this issue?

For us to know more about the concern, kindly send us a file on how are you doing the process of receiving these blank emails through the steps recorder. If you need instructions on of to do steps recorder, please click this link.

We’ll wait for your response.

Bob.

An update:

I am running Version 1811 from Build 110229.20108. Which is part of Office 365. I acquired this via the Microsoft Store.

I did not create a new profile and attempt to try to recreate this issue. If time permits, I will do so and post my findings.

Per rocaw's request; I will also attempt to use the "recorder" tool and provide where appropriate

I did turn off as much of the conversation tracker/tool that I could and still had the same issues. But have read that, at least part of, the conversation tracker stays active through the Conversation Clean Up tool. 

Please use a grain of salt when reading the next part. I am not attempting to draw a connection, but rather, explain why I have not been able, in my opinion, to completely disable the conversation feature built into Outlook.

As described by Microsoft: “Conversation Clean Up evaluates the contents of each message in the conversation and SHOULD (emphasis added) only delete redundant messages. If a message is completely contained within one of the replies, the previous message IS (emphasis added) deleted.”  …  “This feature is most useful on conversations with many responses back and forth, especially with many recipients. You are also unable to disable this feature completely. …” the discussion link is here: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other-mso_2016/outlook-2016-how-to-disable-conversation-cleanup/95bbb84e-82b4-4259-a55b-c3eae6401a7f

Again - not attempting to draw a parallel, just pointing out my path. 

But...I have noticed  this "blank email" issue, in my case, seems to be circling around replies to email conversation. 

Hope it helps.

Hi wkboat17,

I appreciate your response. Since it's best to isolate the issue by checking if it's an application or account issue. Kindly update us with the result of the steps provided by rocaw.

Hope to hear from you soon.

Regile Reb and rocaw - I have the Step Recorder file ready. Please provide a PM so that I can provide it to either of you.

Folks, for additional information on this issue:

I am using a POP server (I know, not my choice). Messages send from my Outlook client are blank by the time they get to the server. So I am abandoning the server as a source/cause (for now).

I did not see this issue when I generated emails, reply or resend, from the OWA interface.

My client sent box, does show the complete and correct email. The inbox shows a blank email with just a valid arrival time.

When using Reply and Reply All, from the active mailbox or the archive, I did not notice the warning ("...not responding to the latest email..."). When the warning wasn't present Outlook seemed generating accurate emails.

I did notice the this seems to be linked more to the message "resend" option, from the actions pull down menu, when you are using the "active mail box". I say "active" as I did not see this issue when "resending" a email from an archived email.

This active mailbox verses archived suggests that, perhaps, the Conversation Clean Up tool does not index achieved items. But I have not had the time to dig deeper into this Conversation Clean Up hypothesis. For clarity; I am not saying this is the issue, just trying to work through on the variables here and identify the commonalities.

Hope it helps.

wkboat17

Thank you for sharing additional information regarding the issue. I've already sent you a private message.

Regards.