Office 365 Email can't login

Hi I have not been able to access my university email account for about 2 weeks now. I have tried via outlook but get an error message since they have switched to office 365.

This is the error message I get

This account can't be used to access Outlook.com

You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

when using office 365 login I get redirected to the university pages as soon as office 365 recognises the tees.ac.uk suffix, at the university login page I'm told my username/password are wrong.

If I go directly to https://MyMail.tees.ac.uk orhttps://outlooklive.tees.ac.uk I get told the same thing, that my username/ password is incorrect.

I know for a fact that the password and username are correct and my account has not been hacked as I can assess the skydrive for that account. When on the sky drive page if I use the drop down menu on the left to switch service I have tried to select outlook from that but get the same error message as above. From the account settings in skydrive I have set up 2account aliases, one with @hotmail.co.uk and 1 with live.co.uk in an attempt to circumnavigate the system but If I use office 365 to do this I get redirected to outlook and thus receive an error message (same as above).

I tried loging in viahttps://portal.microsoftonline.com but got this error message

This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like *** Email address is removed for privacy *** or *** Email address is removed for privacy ***.

I have tried deleting cookie and emptying caches, different browsers, and different computer machines and using in private browsing but still can’t get access.

I graduated 2 years ago, so now longer at Teesside University but I do use that email regularly and really need to get my access back.

I am not the only graduate to face this problemhttp://answers.microsoft.com/en-us/windowslive/forum/mail-signin/issues-logging-in-to-uni-exchange-account-uni-no/592ed97e-505e-43bb-8172-d88fbf9603bc

I believe the problem is I am not a current student so the university system doesn’t accept my username and password , and outlook won’t work with the account as Teesside university has had the suffix
.tee.ac.uk upgraded to office 365 regardless of student status.

Please sort this out quickly!

Thank You

Hi TaurineCaffeine,

 

We apologize for the inconvenience this has caused you. Since you are getting the error message "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)",  then it is best that you refer to the link below in order to resolve the issue:

 

Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com"

 

Please return back if the issue has been fixed. If not, we will further assist in you resolving the issue.

 

 

Thank you.

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Hi Taurine,

 

Please post back in the same sticky thread that my colleague provided because that sticky thread was monitored by Microsoft. You can provide all the information there for us to collate it and investigate your issue.

 

Note: I'm locking this thread. If you have further question regarding this issue, it is best to post it in the same sticky thread.

 

Thanks!

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Last updated July 23, 2020 Views 8,528 Applies to: