Not receiving verification email of Crypto.com/nft

Hello KennyEveraert

Hi, I'm Karl and will be happy to help you today.

The first step would be to add the the Crypto.com domain to your <Safe Senders> list

- click on the <Gear> (Settings) icon (top right)
- click on <View all Outlook Settings>
- click on <Mail> --> <Junk email> --> <Safe Senders and domains>

If that doesn't resolve the problem, it may be that they are on Outlook.com 's blacklist which is something that can only be addressed by the Microsoft SNDS (Smart Network Data Service) team who do not monitor this forum. There's nothing more you can do on your end of things.

Information that the Crypto folks need to review regarding SNDS is contained below

Smart Network Data Service (SNDS)
https://sendersupport.olc.protection.outlook.co...

Join SNDS and JMRP
https://sendersupport.olc.protection.outlook.co...

Services for Senders and ISPs
https://sendersupport.olc.protection.outlook.co...

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We also do not have any access to the SNDS team or have any input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum.

Is this solve issue? I have the same issue!!!!!

I understand, i already contacted outlook itself, but still awaiting their answer. Thx for your reply, i tried all of it, but i think its a 3rd party issue, being crypto.com

Nope, not yet… You have same problem?

yep same problem, with Cropbytes NFT game

I have the same problem! Did the problem is solved?

Al

I can get OTP and log in for NOW... 2 ID - hotmail.com and outlook.com

let's try follow this:

1. login by Thailand time 20.00/21.00/22.00/23.00 (seem MS limit time OTP email.)

2. OTP will come to email only this time, then play as normal

3. Do not log out ID, (Use chrome, ms Edge, app). happy play. :)

4. everything will normal, OTP for set up withdraw address come as same time 20.00/21.00/22.00/23.00.

Thank you.

Try this, i'm work

I can get OTP and log in for NOW... 2 ID - hotmail.com and outlook.com

let's try follow this:

1. login by Thailand time 20.00/21.00/22.00/23.00 (seem MS limit time OTP email.)

2. OTP will come to email only this time, then play as normal

3. Do not log out ID, (Use chrome, ms Edge, app). happy play. :)

4. everything will normal, OTP for set up withdraw address come as same time 20.00/21.00/22.00/23.00.

Thank you.

Try this, i'm work

I can get OTP and log in for NOW... 2 ID - hotmail.com and outlook.com

let's try follow this:

1. login by Thailand time 20.00/21.00/22.00/23.00 (seem MS limit time OTP email.)

2. OTP will come to email only this time, then play as normal

3. Do not log out ID, (Use chrome, ms Edge, app). happy play. :)

4. everything will normal, OTP for set up withdraw address come as same time 20.00/21.00/22.00/23.00.

Thank you.

same here - verification email not reiceived/not working = no access to exchange/funds.

I never ask4 or approved additional security feature - I had password & Authentificator in place and everything was working fine - until Crypto.Com decided to change4bad.

For me this is very, very fishy - also replies of support crypto.com - I cannot access exchange and nft crypto account form desktop anymore - and all they quote is - its not on their behalf/on their side! Who installed the "second security layer"?

Anyhow - I send as proposed by helpdesk crypto.com a request to my mail provider - if this does not solve the issue I will forward the case to my laywer. keep you posted!