My outlook email has stopped receiving new emails, how do I fix this?

Hello, Wade_445.

Welcome to the Microsoft Community Forum!

From the description you have provided you've suddenly stopped receiving new emails on your email account.

This issue may be caused by e-mail account settings that need to be changed. Or it may also be a problem with the Internet connection or computer you are using to send and receive emails. So, let's work together as a team to get to the bottom of this. But to better assist you I need to ask:

1) What's the domain of your email account? I don't need the actual email address. I just need to know if it's @Outlook.com or @Gmail.com or @Yahoo.com or something else.

2) From the device where you are experiencing this issue, can you tell me if you’re getting all green checkmarks when visiting the following link?

https://portal.office.com/ServiceStatus

3) While accessing your email account from your web browser, can you send an email top yourself and see if you get it without any issues?

4) If you tried logging in to your email account using a web browser on a different device than the one you are using right now and does the same issue occur when you send yourself an email?

Hope to hear from you soon.

Respectfully,

Glenn Rue

Moderator

Microsoft Community

Hello!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Respectfully,

Glenn

Hello, Wade_445.

Welcome to the Microsoft Community Forum!

 

From the description you have provided you've suddenly stopped receiving new emails on your email account.

 

This issue may be caused by e-mail account settings that need to be changed. Or it may also be a problem with the Internet connection or computer you are using to send and receive emails. So, let's work together as a team to get to the bottom of this. But to better assist you I need to ask:

 

1) What's the domain of your email account? I don't need the actual email address. I just need to know if it's @Outlook.com or @Gmail.com or @Yahoo.com or something else.

 

2) From the device where you are experiencing this issue, can you tell me if you’re getting all green checkmarks when visiting the following link?

https://portal.office.com/ServiceStatus

 

3) While accessing your email account from your web browser, can you send an email top yourself and see if you get it without any issues?

4) If you tried logging in to your email account using a web browser on a different device than the one you are using right now and does the same issue occur when you send yourself an email?

 

Hope to hear from you soon.

 

Respectfully,

 

Glenn Rue

Moderator

Microsoft Community

The domain is comcast.net.

I tried signing in using my smart phone and a sign in box appeared and the password was missing, but it would not allow me to put it in.