My @hotmail email account does not send or receive any emails in any folder (incl. junk)

Hi  Mitra M.,

Thanks for writing us here in Microsoft Community.

We just receive some good news from our Outlook.com team confirming that this issue has been mitigated. Can you please confirm if your emails are now coming through as well?

We'll wait for your confirmation.

Sincerely,

Froilance T.

Microsoft Moderator

Hi Froilance!

Thanks a lot!

Yes it’s starting to come back.

By any chance do you know if the emails that were sent to me during the period where my email was not working will eventually come or are they lost forever?

Thanks again for your help!!!

Mitra

Hi Mitra M.,

Thanks for writing us back. It's nice to hear that the issue has now been resolved on your end.

I understand that you are concerned about the emails you should be receiving. During server downtime, all incoming emails from the sender's side will also receive a bounce-back or undelivered message. This means that the emails didn't actually arrive in your mailbox at all. If you still need those emails, you'll need to ask senders to resend them.

I hope this answers your question. Please let me know if you have any questions or clarifications and I will be happy to answer them in my next reply.

If you want to help other customers who are seeking help with related issues, you can highlight the answer you found most helpful by clicking "Yes" at the bottom of the post. This will ensure that the helpful answers are the most visible when you search (and you can vote more than once if the solution is spread across multiple posts).

Sincere

Froilance T.

Microsoft Moderator

Thanks Froilance!

I am not entirely sure that people who sent me an email during the downtime received a bounce back or undelivered message, as my partner and I were sending emails to my hotmail account to test it and we did not receive any message.

(But happy to confirn that messages are now coming in normaly).

Best,

Mitra

"you'll need to ask senders to resend them". Not great advice if there is no way of knowing who the senders were.