My hotmail account is getting errors when sending some emails.

The error details I am getting back are:

vmse04.mailcluster.com.au rejected your message to the following email addresses:

*** Email address is removed for privacy ***

Your message couldn't be delivered because the recipient's email system wasn't able to confirm that your message came from a trusted location.

For Email Administrators
This error is related to the Sender Policy Framework (SPF). The destination email system's evaluation of the SPF record for the message resulted in an error. Please work with your domain registrar to ensure your SPF records are correctly configured.


vmse04.mailcluster.com.au gave this error:
The message was rejected because of Sender Policy Framework violation -> 550 2a01:111:f400:7e8a::812 is not allowed to send mail from hotmail.com. Please see the SPF record, with scope mfrom, identity
*** Email address is removed for privacy ***, and ip 2a01:111:f400:7e8a::812







Diagnostic information for administrators:

Generating server: SJ0PR20MB3674.namprd20.prod.outlook.com

*** Email address is removed for privacy *** server returned '550 5.7.23 The message was rejected because of Sender Policy Framework violation -> 550 2a01:111:f400:7e8a::812 is not allowed to send mail from hotmail.com. Please see the SPF record, with scope mfrom, identity *** Email address is removed for privacy ***, and ip 2a01:111:f400:7e8a::812'

Original message headers:

ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
 b=c/Lrb8T3r8O799lFIb+y/z7BFFbKRL/aZ+5D5keMz7HzzRCIbRvMTprt/JREqmLYle/entpKZ0TqKUweWDe+wbVtMRTIZPYypp/SkF1+k1q9dUVVoZcVHRSWTgcAkhGOhdus66ejHzQmJwZbyCwpaG/79Ce9RKxX1ImcypYW0Gawax1Ac2NutKhAyqtiCgnWC+n+lNFiomToQgPgPMN7d2X5VNQ1nX/J86aZj/2m8JLzpAI2MVPeW4nd5kd367Ds9UqmlnH+nugpiOt0ev+ne8nkRWK4WYzkgTNQUKszLwtC6nJetTuu+bSE3/QxujS+iZ6MnRWyRcwugzGpAJ+YGw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector9901;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
 bh=r8MLRoY/RmtuzUc5XUwcQfVCu3WYAjyuGaQaJScf7UE=;
 b=N/z259o9l1AHQg0P6hjKrJ7YnoWKZRdPIGhvT5a2wrpbu3BdzZoqpOpZUr2wRDwfzcqx5utxQQVtfv2f8jNIYGZOG/5ptCUyMcCKYnfWq4zkVmBUrw9sJC3eoMiJbezdl1Vcz6cvltw5ZNAekTbiDElc1pzYrGO2hFj/Mv/AvqTvsKnF28yagZzbjzXxsIdss9hJFWj+fpw6ru2e5j2y2o7GHXhHzNpUQo/no9EYFn2i/ruKZhZ5Q1RgjBeWlMHTgG8QqOvQNoADCUwfRUKO2SsOOJOHh2YnPnef4ziJdLUvBUYhGJrmbb4Hi0soPgQXBwO4H4hnXYEt6kRG9/sXVw==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
 dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
 s=selector1;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=r8MLRoY/RmtuzUc5XUwcQfVCu3WYAjyuGaQaJScf7UE=;
 b=Z5MyuTCziljbZ8H95bTKgzIGkoLT5O1rqp8gDJGF1jCq+yD8DU27U6qrZ0ZM/1AGIC9Y8LmAVRP74+tJjCKySiOOR0Wh8FE2KZh1TDIro0OLG5+pZcF/9+Zz2YgKEzSPUTIQV//JY7NXBqZUnjcZ6CPLGAFhhfiSt/2jcY19eNwenJPXtIIZ0t4MF4ppOe9fe0Kde0UU9wxxs1sfXMP7ego/k9KqBf05Q+86C46al5Bvnj9cl7NphZTB+RXFb0HkVWXg8RmeRSYm+SePVLNK0DA5XBJxxtuhDLXq4xM3vYGdgwgEaSAQ0URHhCwJK+vll7b+xMCn7JKJOXoVwHqyMw==
Received: from SA1PR20MB6009.namprd20.prod.outlook.com (2603:10b6:806:339::17)
 by SJ0PR20MB3674.namprd20.prod.outlook.com (2603:10b6:a03:2ea::13) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6678.31; Fri, 18 Aug
 2023 01:58:37 +0000
Received: from SA1PR20MB6009.namprd20.prod.outlook.com
 ([fe80::67f:b15e:bcf5:809d]) by SA1PR20MB6009.namprd20.prod.outlook.com
 ([fe80::67f:b15e:bcf5:809d%3]) with mapi id 15.20.6652.029; Fri, 18 Aug 2023
 01:58:36 +0000
From: *** Email address is removed for privacy ***
To: *** Email address is removed for privacy ***
Subject: Re: Sample
Thread-Topic: Sample
Thread-Index: AdnKBErpmNCiqijdQzezWRJN6ecW8wHcugjY
Date: Fri, 18 Aug 2023 01:58:36 +0000
Message-ID: <*** Email address is removed for privacy ***>
References: <05d701d9d0a5$db15f1d0$9141d570$@toab.com.au>
In-Reply-To: <05d701d9d0a5$db15f1d0$9141d570$@toab.com.au>
Accept-Language: en-AU, en-US
Content-Language: en-AU
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
msip_labels:
x-ms-exchange-messagesentrepresentingtype: 1
x-tmn: [gdYQzVM1FCs41h3gULdJWzi900uTd41b]
x-ms-publictraffictype: Email
x-ms-traffictypediagnostic: SA1PR20MB6009:EE_|SJ0PR20MB3674:EE_
x-ms-office365-filtering-correlation-id: 4f4af2c0-87eb-4625-041e-08db9f8ea2ad
x-microsoft-antispam: BCL:0;
x-microsoft-antispam-message-info: 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
x-ms-exchange-antispam-messagedata-chunkcount: 1
x-ms-exchange-antispam-messagedata-0: =?Windows-1252?Q?zG7IKrdyucbcpdq5JxCBSJn8ZHDgQe4tMZ50Sgkavz2evkMhwyUi/Nw9?=
 =?Windows-1252?Q?tmkf+vY6CJVvfjG8tQ1RoAnE+295DEx0N8dF+c6TMHDCa+huWyWxE8Tz?=
 =?Windows-1252?Q?EcUXAkAx6IG69/o0PmmLD3Cly3xHZrKE0U8oRqOEqelT/ltFZPaVtL4G?=
 =?Windows-1252?Q?mBJKAbvQgq8piwJ2gYYcQjBruURHR2IpwsEO6ljfymKe7Nsx2scYqstP?=
 =?Windows-1252?Q?Jqo+TvseWIQKPAUGmM3Yuiu8YcDjOz0Z6Lk9DqIG5DicAI/s9Wyw0fhx?=
 =?Windows-1252?Q?a5vTVw9fp43lJk6DCst5z1KYH76wy2Zd+7OfOeDNS4DiYlkAThSIlqu1?=
 =?Windows-1252?Q?KJ+BuTcIiIZvmH3Wxh5WjvspO7qGZ5hN04/xpAysdeB3lTQE4FWpqxx9?=
 =?Windows-1252?Q?RcarjZHK0VnQKd+xG3kf4H53sdwnOqqa9jqBL2m7YjMSewXcN3oWF1jS?=
 =?Windows-1252?Q?Dt97GbQ+hCzMOPcRcHFOUmPN4p/UInT6tgAmPGHW3Fi5yKljaqTOkWLh?=
 =?Windows-1252?Q?hqPamwIc36ksnKLanRdFzyM4gTiAq51hWVKUcivnyY/14JxMmziZfGgq?=
 =?Windows-1252?Q?fl8oMBOD4Avqry63OdtfU1xsfrT0Qmp3VB64cLjp2tFheqEv5K5oO7R7?=
 =?Windows-1252?Q?qQKEe/P4goDMznj/yh2PPogiXmjPJpo3phL0o4wOuZxSD0reJc7okXLf?=
 =?Windows-1252?Q?3Pqkl05mgzOCSAixpw1RAvAw4b2N/i1NoBMXT9Uu9gj2AktSzwWPYhM+?=
 =?Windows-1252?Q?ViD3LsPleQTxoJZZD9AyNcznYBopanEuWDcXw1R1qaaokF0A2mtXD7dV?=
 =?Windows-1252?Q?jjUIRM7RG8eS0wL/iyxOEMvp0E42ysmjXG1HJuVIYvTk3ErNFVot1UFU?=
 =?Windows-1252?Q?awj19ZVumqCJlxm60PzYsrrd8akeFE1i6ImyaK8ugRzrSj/jd9PRsIbZ?=
 =?Windows-1252?Q?fKVAlzJBr0ChwoGmPnGxdhnNT4AsDlNAlsNmL81E7/j48xqy2Sv0MEcL?=
 =?Windows-1252?Q?OY4QiNeM3Rh2jUv005rH0VfWhU808UsBdZ1FgEwsMMsqhayJVGPzHk1N?=
 =?Windows-1252?Q?1o2IjCWJ/TA737ucHUULwOxkvEClCbanlDo+G8LTP3bUcp4JB2wXttrP?=
 =?Windows-1252?Q?cDfjkShJZsvd1g+HGBgY3zZ8PHW8+B2J5vH/CJ3JhG1aoPEBaoPk7Bvm?=
 =?Windows-1252?Q?c4L2eHm5kSg/q+lAk48K5zrpkNufTaD4IcsxVXQzMuXHpy3Fv1ypniVx?=
 =?Windows-1252?Q?FxdX8gan/ML4KPrqZjYpnop/KDREabJkxL5DCLiLkf8/4H5FF4AqSlQ9?=
 =?Windows-1252?Q?5mHwOA=3D=3D?=
Content-Type: multipart/related;
	boundary="_004_SA1PR20MB6009408AF5CA9FB9ED6F3F009F1BASA1PR20MB6009namp_";
	type="multipart/alternative"
MIME-Version: 1.0
X-OriginatorOrg: sct-15-20-4755-11-msonline-outlook-9803a.templateTenant
X-MS-Exchange-CrossTenant-AuthAs: Internal
X-MS-Exchange-CrossTenant-AuthSource: SA1PR20MB6009.namprd20.prod.outlook.com
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000
X-MS-Exchange-CrossTenant-Network-Message-Id: 4f4af2c0-87eb-4625-041e-08db9f8ea2ad
X-MS-Exchange-CrossTenant-originalarrivaltime: 18 Aug 2023 01:58:36.6456
 (UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Hosted
X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000
X-MS-Exchange-Transport-CrossTenantHeadersStamped: SJ0PR20MB3674
|

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Hello, Thank you for coming to the forum. My name is Fuad, and I'm happy to help you in the best way I can. Note, I am a user like you, this is a user forum and not Microsoft directly. I, too, was told of this issue when my friend and I were trying to communicate via mail this morning. We have spoken with support, and they say their engineers are working on it. I do hope this clears soon, I just want to let you know that you are not alone on this and the issue has been raised with Microsoft. If I get feedback I will share with you, if you get one please do kindly share with me also Best Regards Fuad

F. Laguda

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Hi Fuad,

Thank you for your posting and please me know of any changes as well.

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We are seeing the same issue here. Every inbound email from Hotmail is being rejected due to SPF. It was working fine yesterday. It appears Microsoft has changed their SPF record which has excluded a large range of IP addresses that are used by Hotmail.

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Thanks for that reply. I too am having the same problem as Sanjay Pillay. My Hotmail is receiving emails but not sending them. After I press 'Send' I get the same message from *** Email address is removed for privacy *** as Sanjay.

Please let me know if the problem is resolved and if so how it is fixed.

Thanks

Rob Burrows

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same - mine is sending from 104.47.X.X which is not in any of the spf records here https://spfinfo.org/lookup?domain=hotmail.com - sends being rejected

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Same here, any updates? or a service updates on microsoft page?

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Not yet - maybe when Redmond wakes up(provided they want)

Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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Having same issue :(

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Same issue so thanks for providing any updates if you have them :)

Edit: mine seems to be working now.

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I'm having the same issue as well.

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Question Info


Last updated January 3, 2024 Views 7,413 Applies to: