My email dont sync when using 3G connection

Hi PanayiotisPagonis,

Welcome to the Microsoft Community forum. Thank you for reporting to us that you noticed your

Outlook.com app is not working when you use your mobile data connection. Note that we have found that issue is with the IP address that your mobile device connects into. Please contact your mobile device manufacturer for assistance in resolve this.
 
In case you have other questions about your account on your phone, then feel free to post back

here.

Thank you.

Hi Panayiotis,

I apologize for the inconvenience this is causing you. In order to determine whether the problem is with the app or not, I advise that you try the workaround given by ArifKhalifa in this thread: 

• Outlook.com app on android phone will only work through wifi and not through data

Let us know if it fixed the problem. If not, kindly upload its log files for further investigation:

1. Start Outlook.com app.
2. In the message list view, click the ... at the bottom-right of the screen.
3. Tap the settings option.
4. Tap the general option at the top.
5. Scroll down and tap the support tools option.
6. Tap log level and choose fine trace.
7. Delete/Remove the account and sign back in.
8. Go back to support tools.
9. Tap the send logs option.
10. Send the logs to your email address.
11. Log in to that email address and download the attachment.

Here are the steps to upload a file:

1. Click You have a private reply to this message link just above your post wherein you can upload the log files.
2. Click Upload File link.
3. Click Browse button next to the field provided.

We are looking forward to your response.

Thank you.

Hi BlueR1,

Welcome to Microsoft Community and I understand that you are also unable to access the Outlook.com app when connected via mobile data/3G connection. In order to isolate whether this is caused by a faulty app or not, I advise that you remove and reinstall the latest version of Outlook.com app.

If reinstalling the app didn't work, try the workaround given by ArifKhalifa in the thread I posted above. Moreover, when you mentioned that you are unable to proceed in logging in to Outlook from the MSN page, are you experiencing this on a computer browser or mobile browser?

If it is through the mobile browser, I advise that you clear its browser cache or try logging in to other mobile browsers. If this is happening on a computer browser, I advise that you repost this concern to the MSN forum for assistance.

We are looking forward to your response.

Thank you.

Hi Panayiotis,

Thank you for providing us the mobile log files. Before we forward this issue to our Senior Support Specialist, can you confirm if you have tried the steps by ArifKhalifa on the link that Michelle has provided on her post? If not, please do so.

Let us know how things turn out. If you have further questions, please do not hesitate to post back.

Regards,

Johayber T.

Hi,

Thank you for posting back. Let me assist you further with this.

I understand that you don’t know what to delete on your device. What I could suggest is you try following the steps provided in the thread with the device in your hand. The steps may vary depending on the model of your device.

Go to the network settings on your device and proceed from there.

Let us know if you will still have any concerns following the instructions.

Note: IP address looks like this pattern:  111.111.111

Thank you.