My Email Accounts Disappeared

Dear PeterToplak

Thank you for posting to Microsoft Community

We are sorry to learn about the problem you are experiencing with your email accounts!

According to your description, when you log in to your 2 occasional email accounts on the web side, you receive a message that the account does not exist, which is a problem with the disappearance of emails received under the corresponding 2 email accounts in the outlook application.

This happens because your these 2 accounts are inactive for a long period of time and hence your account is closed due to inactivity. Please understand that the data associated with this email account is therefore also inaccessible!

Please know that you must log in to your Microsoft account at least once during the biennium to keep your account active. If you do not log in during this period, Microsoft will consider your account inactive.

For more detailed information about Microsoft account activity policies, see: Microsoft account activity policy - Microsoft Support

I wish you all the best

Linda.W-MSFT | Microsoft Community Support Specialist

Linda, thanks for your response, but unfortunately, it does not explain what has happened. I did log into these emails during the past two years! These accounts were linked in Outlook to my main email account, and I was checking the emails on these accounts periodically. This is evidenced by the fact I can still see emails that were read at least as recently as 9/15/2023, but I do think there were emails there and read even after that date. In, addition, before deletion of any account, should not have Microsoft sent a warning email that the accounts will be deleted? There is no such email in my inbox.

A somewhat unrelated observation: I think that is a very poor form, that your response from *** Email address is removed for privacy *** address has landed in my Junk email folder! I think Microsoft should be able to do better than this!

Dear PeterToplak

Thank you for your reply.

Your two e-mail addresses may have been hacked, if the hacker hacked your account, he can add an alias to your account and then change the alias he added to the main alias, then your account will become an alias under the hacker's account, if the hacker deletes the alias at this time, your account will cease to exist, so your e-mails will disappear in relation to the hacker's operation, you can no longer send and receive e-mails from your account, and when logging in, it will also show your account! You cannot send or receive emails from your account anymore, and your account does not exist when you log in. You can click the link below, enter the cell phone number or email address you used when you registered your account before, and then check back to see if there is any query result, if it shows an unfamiliar account or no result, it's most likely invaded by a hacker!

Here is a link to a related query:Forgotten your Microsoft account username - Microsoft Support

Regarding account loss due to hacking, you can contact the Microsoft Account team's online chat specialists, you can use the reason that your account has been hacked to discuss recovery with the online specialists, who hold more authoritative and more information and expertise than the Microsoft Account community, to see if they have any other ways to help you.

You can click this link to sign in to another Microsoft account, or create a new Microsoft account, and then follow the step-by-step instructions below to get in touch with them

Contact Us - Microsoft Support

Enter your details of the problem e.g. account recovery.

Then tap Contact Support in the bottom left corner.

Choose from the following categories: Other Products, Manage Account Security.

TIPS: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.

All the best to you!

Linda.W-MSFT | Microsoft Community Support Specialist