Dear Naseh Baba
Thanks for posting in Microsoft Communities.
I understand that you have encountered a problem that your account cannot be logged in normally. I would like to help you recover your account. However, the Microsoft account recovery process is handled by a fully automated server. We cannot access it in the Microsoft community. We are sorry that this problem has been brought to you. bring inconvenience.
In order to better understand and give you better solutions, please allow me to ask you a few questions:
1. Is your account currently in unrecovered status?
2. Are there other email addresses or mobile phone numbers set up for this account to verify identity?
3. Has your phone number +92****3 been added to the account? Can I receive a verification code?
First of all, it is recommended to use a different computer device/mobile phone, or switch to a different browser, and enable private browsing mode on any browser. Log in to the account: https://account.live.com. After entering the password, the identity will be verified. Verification (mobile phone number/email), the last 4 digits of the mobile phone number need to be filled in, which is consistent with the verification information filled in under the account. If there is no verification information under the account, you need to click "Forgot Password", select "I don't have any of this", enter the account recovery window, fill in the above content, and it will be submitted to the account team for review.
If I can't help you by following the recovery form, below is the window where I can help you find the relevant account issues. You can also try to contact them:
1. Open the website: Contact - Microsoft Support (select to use right-click to copy the hyperlink and execute it in Edge)
2. In the lower box of "We are always at your service", enter MSA, click "Get Instructions", and then click "Contact Customer Support" below. (This status must be logged in to a Microsoft account. If you have not logged in yet, You can follow step three)
3. In this section you need to log in to your personal Microsoft account Note: You can only log in with a personal MSA, and the correct content cannot be displayed when logging in with a company account. If the account cannot be logged in, you can use another account or create a new account to execute.
4. Select "Other Products" in Products and Services, select "Manage Account Security" as the category, and click Confirm
5. Select "Chat with a support specialist in a web browser" to enter the chat window.
Hope the above information is helpful to you. Looking forward to your reply.
wish you well
Ava.W-MSFT | Microsoft Community Support Specialist
