Missing emails during specific periods

In recent weeks, all emails that i received during a 2-3 hour interval never made to my outlook 365 inbox. This has happened many times and the emails are there. They appear when I use either gmail or another desktop application that I use.

I checked the trash, junk, other and cleared all filters.

Thanks in advance,

Roberto

Hi Robert
I'm Independent Advisor Claire and a Microsoft user like you.

Can I confirm with you that your problem is that your email will disappear in inbox after a few hours and will appear when you use other desktop application?
How long does this problem exist?
Are you currenlty using web outlook?
Thank you for your further infomation. This can help us better solve the problem.

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Hi Shishixu. Thanks for your response.

Actually during 2-3 hour periods I do not get any new emails. Eventually, new emails will start to come in, but the ones that were missed, will never make it to outlook. If I check directly in Gmail (web version) or Apple's Mail software the missing emails are there.

I first noticed the problem 10 days ago and since then it has happened 3 times. 

I use the Outlook 365 desktop software for Mac.

Regards,

Roberto 

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Hi Roberto! It is suggested that you upgrade outlook to the latest version. If this still does not work, we will figure out other solutions for you.

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Last updated June 30, 2020 Views 98 Applies to: