Our sibling recently passed away and to clarify some very important legal matters, the surviving family now needs access to our sibling's Microsoft emails (and their attachments).
Despite having submitted all of the supportive documentation (Death Certificate, Passport of the Applicant, proof of sibling relationship, etc), Microsoft continues to deny us receiving copies of the emails. We've submitted repeated written requests to MS and have personally met with MS personnel in our major capital city. However, MS continues to provide its blanket response citing "legal and privacy reasons" preventing it from releasing copies of the emails (and their attachments) to us.
Other than attaining a Supreme Court Order for the release of this information, has anyone found a way for MS to support a family that's already suffering way too much?