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Microsoft Teams Messages Going to Groups v. Inbox

I have created several Microsoft Teams for our office, but when people email out of Outlook using the team name, the email goes to the participants "group" folder in Outlook instead of their "inbox."  How can I change their status so they receive the messages in their inbox?
Answer
Answer

Hi Kelly Tines,

According to your description, it seems that the issue is when people send emails to a Team group address, emails would be received in members’ group folder.

If that is your situation, you can login Office 365 admin center->Groups-> select the Office 365 group that created correspondently when creating team in Teams->tick the checkbox “Send copies of Group conversation and events to group members’ inboxes”, in that way, members can receive a copy of email that send to team group.


Thanks,

Anna

--------* Beware of Scammers posting fake Support Numbers here.

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Question Info

Last updated January 8, 2024 Views 799 Applies to: