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Message on iPhone & iPad - "Cannot verify Server Identity. The identity of 'Imap-mail.outlook.com' cannot be verified."

Cannot verify Server Identity.  The identity of 'Imap-mail.outlook.com' cannot be verified.  Started UK time 5th November.

comes from US Washingon plus lot more text.

Epires 07/10/2021

Please can Microsoft offer some explanation.

J Longhurst

Original title: Message on iPhone & iPad.

Hi Janet! This is Raech, and I'm an Independent Advisor.

Could you please try to delete the account from your device, then sign in through a web browser on the same device. Afterwards, re-add your account back and see if that helps with the issue.

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I have tried that. Still get error.

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Dear Raech

i am an  81 year old lady & not good with computers. I am not confident to fiddle around with my account.

We are in  lockdown in UK because of Covid so I cannot seek help. I urgently need my email to work at this difficult time. This situation has come out of the blue! What is going on?

Is it dangerous-  are my emails compromised?  please tell me. 

Moonmanpigs answered the Community queries to say he had tried what you suggested & it didnt work

.J Longhurst
 

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Hi Janet. I'm so sorry that you had to encounter this issue. This appears to be an issue with your iOS device and not of your account. You should still be able to send/receive emails.

If you check the thread from the Apple forum below, the issue was resolved mostly for users who have removed and re-added their account.

https://discussions.apple.com/thread/251976261?...

I would strongly recommend that you try this, but before you do please make sure that you know your login password first as you would need it to log back in to your account.

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Question Info

Last updated October 2, 2021 Views 492 Applies to: