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Issue with Copilot in Outlook

Certainly! Here’s a professional and polite email draft that you can use to contact Microsoft support regarding the issue with Copilot in Outlook:

Dear Microsoft Support Team,

I hope this email finds you well. My name is Ramzan, and I am a Microsoft 365 subscriber. I am writing to seek assistance with an issue I am facing related to Copilot in Outlook.

Problem Description: I have been unable to access Copilot features within Outlook on the web. Despite following troubleshooting steps, such as using incognito mode and clearing my browser cache, I still do not see the option to draft with Copilot. I am using the same email address associated with my Copilot subscription.

Steps Taken:

  1. Verified Copilot subscription status.

  2. Tried different browsers and incognito mode.

  3. Cleared browser cache.

  4. Ensured I am signed in with the correct account.

Request: I kindly request your guidance on resolving this issue. Copilot is a valuable tool for my work, and I would greatly appreciate any assistance you can provide.

Additional Information:

  • Email address associated with Copilot: *** Email address is removed for privacy ***

  • Operating system: Windows

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Muhammad Ramzan

*** Email address is removed for privacy ***

Hello Ramzan,

Welcome to Microsoft Community. I am a Microsoft user just like you, I hope you are doing well

Look for the Copilot tile and check if it says Active or Expired. If it says Expired, you may need to renew your subscription or contact Microsoft support for assistance.

If it says Active, but you still can't access Copilot features, you may need to sign out and sign in again to your Outlook on the web account, or try using a different device or browser.

Kazi

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Hello Kazi,

Thank you for your response and your help. I appreciate your time and effort.

However, I am unable to find the Copilot tile in Outlook. I have checked my Microsoft 365 subscription status and it includes Copilot. I have also tried signing out and signing in again, and using a different device and browser, but nothing worked.

Do you have any other suggestions or solutions for me?

Thank you for your continued assistance and understanding.

Regards

Ramzan

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it takes 24 to 48 hours for copilot to show up in all of your applications.
Can you confirm if you are able to see the copilot in teams, word or other applications?

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Question Info

Last updated April 15, 2025 Views 1,778 Applies to: