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Issue -Outlook email pictures downloading as blank

I have an issue that my outlook email pictures downloading as blank.

Could someone help me with this? Thank you


OS Version: Window 11 Home

Outlook Version:


Image

Inserted pics in the email or attachments?

In the reading pain of OL for that msg is there not an option to 'download pics?

If you restart the PC, when fully loaded hold the ctrl key when starting OL to force safe mode, what then?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Thanks much Palcouk for your response.

they are not inserted pics or attachments. Those are images on email body.

There is no option to download pics in reading pane of OL, please see below.

But images are showing in OL safe mode.

Image

below you can see image is showing as blank.

Image

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As far as I know, this is controlled in the Outlook Trust Center, at File > Options > Trust Center > Trust Center Settings > Automatic Download.

Image

Stefan Blom
MS 365 Word MVP since 2005
Volunteer Moderator
MS 365, Win 11 Pro
~~~
Note that I do not work for Microsoft
https://mvp.microsoft.com/
~~~
Please specify Word version & OS in your question

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Hi Stefan Blom, Thanks for the response.

I have applied required changes in TrustCenter Settings, but still issue persists.

Image

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Your screen shot is displaying a generic image?

Stefan Blom
MS 365 Word MVP since 2005
Volunteer Moderator
MS 365, Win 11 Pro
~~~
Note that I do not work for Microsoft
https://mvp.microsoft.com/
~~~
Please specify Word version & OS in your question

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sorry, seems it missed full image.

as i mentioned, after i applied required TrustCenter settings i still have the issue.

Image

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Thanks for the screen shot.

I don't know why clearing that option didn't make a difference. I hope that someone who knows Outlook better is able to provide an answer.

Stefan Blom
MS 365 Word MVP since 2005
Volunteer Moderator
MS 365, Win 11 Pro
~~~
Note that I do not work for Microsoft
https://mvp.microsoft.com/
~~~
Please specify Word version & OS in your question

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Question Info

Last updated July 29, 2024 Views 627 Applies to: