Is there some issue with outlook.com e-mail accounts? How could it just stop receiving e-mails?

Hi, James. I am an independent advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft. I am sorry you are having trouble with the Outlook not working as it should. I understand this can be pretty frustrating. I apologize for the inconvenience. Let me try to help. Before we proceed, I need you to provide me with certain information. This will help me understand better what it is we are dealing with here: You already mentioned that you have checked deleted folder, and its not there: Could you please tell me how you access Outlook? (is it via the app or web browser) Did you notice any recent changes on your PC/email account prior to the issue? Please tell me the device and OS you are operating Outlook with Is your account an Outlook account? If yes, is it IMAP or POP3 What steps have you taken so far? Sometimes emails can be moved by filters or rules. Make sure to check all folders, including Junk and Spam. Check your account for any rules that might have been set up to move or delete emails automatically. If you have your email logged in on several devices, check the other devices if it is the same situation. To troubleshoot the issue, Please follow the steps outlined please ensure your mailbox storage is not full. When it is, it might get in the way of you receiving / sending emails. Use this link to view the Outlook's health Service Status. https://portal.office.com/servicestatus Check for connectivity issues as highlighted here https://support.microsoft.com/office/2460e4a8-16c7-47fc-b204-b1549275aac9 Look at the Outlook status bar. If you see messages like “Disconnected,” “Working Offline,” or “Trying to connect,” it indicates that Outlook can’t reach the email server. To toggle between online and offline mode, go to the Send/Receive tab on the ribbon, then select Work Offline" Try launching Outlook in safe mode and check if the issue persists. https://support.microsoft.com/office/f394c2ee-b2af-e97a-64ee-35cd24414811 If it does work perfectly, try disabling add ins one after the other. If you’re using Outlook on the web, clearing the cache can sometimes resolve display issues. Try to check for updates on your Outlook app. If you’re using the Outlook application, Go to the View tab, select View Settings, and then click ‘Reset Current View’. https://www.howtogeek.com/894503/how-to-reset-the-view-in-outlook/ DISCLAIMER: This is a non-Microsoft site. The page seems to provide accurate and reliable information. Beware of advertisements on the site that may advertise products frequently classified as PUPs (Potentially Unwanted products). Please do thorough research on any product advertised on the site before downloading and installing it. You can try to create a new Outlook profile as outlined by Gunasekar in the article at https://answers.microsoft.com/thread/4787c9be-a358-4ce3-9ed1-3fbbfbf25ce8 " If the issue continues, Create a new Outlook profile. a. Open control panel. b. Change the category to small or large icons. c. Click Mail (Microsoft Outlook). d. In the window, click Show Profile. e. Click Add, name it (whatever name you want to) f. Enter your e-mail address and click next. g. Your new Outlook Profile has been created. When starting outlook, select the new profile created and sign in with your account. If you have third party firewall activated on your device, deactivate it and check to see if your emails arrive. Deactivate VPN service on your device. Try disconnecting the problematic account and adding it back to outlook. Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with the account or login-related issues. Please respond with answers to the inquiry above, so I can offer further assistance if needed. Understand that I am an independent advisor and am only trying to assist in the best possible way. Kindly let me know if the possible solutions provided help and if you need any other assistance, I will be more than happy to help further. Regards Femi