Inbox not showing new messages

 Hi Sanna,

According to your description, I understand that the new email can’t appear when you select the “All” filter in Outlook Web App (OWA). However, the issue doesn’t exist in the Outlook app.

To investigate the unexpected behavior, please set the “Sort by” option to “Date” and send a test email to your mailbox to check if this unread email appear at the top of inbox folder.

Meanwhile, I’d like to collect the following information to better understand your situation:

1. If possible, check if the issue persists in your colleague’s computer (Windows or Mac) using your Office 365 account.
2. Does the issue appear all incoming emails?
3. Have you created any inbox rule to filter the new emails to the subfolder of inbox folder?
4. A screenshot of your OWA.

Thanks,

Gary 

Hi Sanna,

Any updates?

Thanks,

Gary

Hello again.

I'll tell you all what had happn'. The user of the account had earlier set a rule "to pin all incoming emails", then the onlineversion of the program put all those pinned emails above the new emails in the listing. They arrived as usual but you didn´t see them in the list because they were below hundreds of pinned emails.

I don't know why the program do this but we managed to unpin emails and get the listing to work correct again after.

Thank you very much for advice.