For some reason I am unable to paste screenshot, however, message reads:
We are sorry, but we have run into an error that is preventing it from working correctly. Outlook will need to be closed as a result. Would you like us to repair now?
March 10, 2025
Outlook Top Contributors:
To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. We recommend checking out the following resources for help in regaining access to your account:
.
- ▪ Help with the Microsoft account recovery form
- .
- ▪ How to recover a hacked or compromised Microsoft account
.For all other Microsoft account sign-in issues, use the Sign-in helper tool.
January 15, 2025
Hello! Are you trying to sign in or recover access to your Microsoft account?
.
To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. We recommend checking out the following resources for help in regaining access to your account:
.
- ▪ Help with the Microsoft account recovery form
- .
- ▪ How to recover a hacked or compromised Microsoft account
.For all other Microsoft account sign-in issues, use the Sign-in helper tool.
I keep getting this pop up in Outlook and when I press repair now, it simply closes down.
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Hello Marion R! I'm Gunasekar and I'd be happy to help you with your question.
I understand that you are experiencing error "We are sorry, but we have run into an error that is preventing it from working correctly. Outlook will need to be closed as a result. Would you like us to repair now" when running Outlook program on your PC.
Try running the repair from the App settings and check if it helps.
A. Click Start and select Settings.
B. Click Apps and Features.
C. Find Microsoft Office 365 in the lists, and click three dots next to it.
D. select Modify.
E. Perform an Online repair.
When it is done, restart your PC and run Outlook.
Related article for your reference:
https://support.microsoft.com/help/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.
Best regards,
Gunasekar N
AI: Artificial Intelligence or Automated Idiocy???
“You are serving a customer, not a life sentence.Learn how to enjoy your work”-LaurieMcIntosh
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Many thanks for your prompt response, Gunasekar. However, there do not appear to be three dots on any of the apps. Only options being to move or uninstall.
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Marion R, thank you for your reply.
1. May I please know the version or edition of the Windows Operating system installed on your device?
2. Could you please let us know if you have a Microsoft Office 365 Subscription (or) the Outlook program that included with the device?
If you have Microsoft Office 365 Application installed,
I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.
Best regards,
Gunasekar N
AI: Artificial Intelligence or Automated Idiocy???
“You are serving a customer, not a life sentence.Learn how to enjoy your work”-LaurieMcIntosh
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Reported content has been submitted
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Sorry this didn't help.
Great! Thanks for your feedback.
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Question Info
Last updated March 13, 2025 Views 5,761 Applies to: