I keep getting this pop up in Outlook and when I press repair now, it simply closes down.

For some reason I am unable to paste screenshot, however, message reads:

We are sorry, but we have run into an error that is preventing it from working correctly. Outlook will need to be closed as a result. Would you like us to repair now?

Hello Marion R! I'm Gunasekar and I'd be happy to help you with your question. I understand that you are experiencing error "We are sorry, but we have run into an error that is preventing it from working correctly. Outlook will need to be closed as a result. Would you like us to repair now" when running Outlook program on your PC. Try running the repair from the App settings and check if it helps. A. Click Start and select Settings. B. Click Apps and Features. C. Find Microsoft Office 365 in the lists, and click three dots next to it. D. select Modify. E. Perform an Online repair. https://filestore.community.support.microsoft.com/api/images/627d7988-18ac-4f62-9400-08a5399ee33f?upload=true&fud_access=TCzq1iDpL2dhiKv23orFMKYsqTi7BThO9hhxOgfxBWkGV96L68iVUgNBLXze0tRjYkye1IuDptX%2F%2BqfVCeZh424CcGjiVYQPPFS8YKA2ZfgESyhCe8mEXuTmeCWdTfQE8%2BpdNnbzQDl%2FkUo4d2c03Exjx0A7ZyEDqvR16LFX8r0%2B4ANPiD%2BjMYmQFSHUWsOjwXeP%2Be6R3kZqsC0ssiJuJ9NZr4Fq8X7qy6O7rChLRNE6vp5Zfp1wpJwBBA1HmBcoxV%2BhT2PQixnXM8Epc6q5Ja3Lka1jKwAqe4pdH%2BO%2FTURvUSlZlhkNeJsLdJQO3aTkvd9h%2BUc4Nq%2BYzfIizpIBYzYMoDpWWmS%2BhIAsyXrQpmTZjom%2BI%2F4Mh3mLodbWr8gNPpTM1E16tly46zt3F6Eg7xh%2BRBHEXe2OqlUxzigmnGA%3D When it is done, restart your PC and run Outlook. Related article for your reference: https://support.microsoft.com/help/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b I hope this information helps. If you have any questions, please let me know and I will be happy to help you further. Best regards, Gunasekar N

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AI: Artificial Intelligence or Automated Idiocy???

“You are serving a customer, not a life sentence.Learn how to enjoy your work”-LaurieMcIntosh

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Many thanks for your prompt response, Gunasekar. However, there do not appear to be three dots on any of the apps. Only options being to move or uninstall.

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Marion R, thank you for your reply. 1. May I please know the version or edition of the Windows Operating system installed on your device? 2. Could you please let us know if you have a Microsoft Office 365 Subscription (or) the Outlook program that included with the device? https://filestore.community.support.microsoft.com/api/images/aa188c3e-14bf-4224-b609-809f3bf47c82?upload=true&fud_access=TCzq1iDpL2dhiKv23orFMKYsqTi7BThO9hhxOgfxBWkGV96L68iVUgNBLXze0tRjYkye1IuDptX%2F%2BqfVCeZh424CcGjiVYQPPFS8YKA2ZfgESyhCe8mEXuTmeCWdTfQE8%2BpdNnbzQDl%2FkUo4d2c03Exjx0A7ZyEDqvR16LFX8r0%2B4ANPiD%2BjMYmQFSHUWsOjwXeP%2Be6R3kZqsC0ssiJuJ9NZr4Fq8X7qy6O7rChLRNFE4rJ%2FueClHzCeAZXTZASvyDgsYmPAROA8RJF1rb5Cc5ma5q814Huu2mbAXdNWqTPO1lybL0d4Gm%2FTPjaJLifaI13Y1Y8qT0RP5%2BLTH9VesSkBIIO4%2BcKvWOY6W6yT0hpC0oBzqaEpMWE%2FVQbHQEbwiHz5IvU8894onqCTIELsP4CzoA7xg4XDKw2vDiubxS0%3D If you have Microsoft Office 365 Application installed, https://filestore.community.support.microsoft.com/api/images/9f80da6f-c034-4372-b0f9-945321beb6b6?upload=true&fud_access=TCzq1iDpL2dhiKv23orFMKYsqTi7BThO9hhxOgfxBWkGV96L68iVUgNBLXze0tRjYkye1IuDptX%2F%2BqfVCeZh424CcGjiVYQPPFS8YKA2ZfgESyhCe8mEXuTmeCWdTfQE8%2BpdNnbzQDl%2FkUo4d2c03Exjx0A7ZyEDqvR16LFX8r0%2B4ANPiD%2BjMYmQFSHUWsOjwXeP%2Be6R3kZqsC0ssiJuJ9NZr4Fq8X7qy6O7rChLRNEEdS11MInJP3hhAEX3hl7lUFWl4eZMo0%2FgvnoWY%2FdD6vYy8dl0ATYxjm3A6En3Kz1s4Y%2BlSujuDoi8YSwNuyWyOTIK4ZM5qSkq%2Fq3%2FLSPG%2B8kEnSdws5yvI9hUTnREbsj336mLTAISVfJK0dyT87Uo4VijSnEtEXlHTrg5%2BWUEHavOwzoMwgrkMM37lBRKjO0%3D I hope this information helps. If you have any questions, please let me know and I will be happy to help you further. Best regards, Gunasekar N

******************************************************
AI: Artificial Intelligence or Automated Idiocy???

“You are serving a customer, not a life sentence.Learn how to enjoy your work”-LaurieMcIntosh

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Last updated March 13, 2025 Views 5,761 Applies to: