i have two hotmail accounts and can only access one of them on my laptop. how do i access the other one

Hi,

This issue may be caused by several factors. To name some; The status of the service, Your password needs resetting, account is blocked or a browser issue.

If you are unable to sign in into your account, we recommend you follow the steps below as one of these steps may help you get access to your account or tell you about a temporary problem that we may be having on our servers.

1. Check the status of the service on https://status.live.com . Note: you must sign in on the site to see the exact status of the server your account may be located on.

2. Reset your password: You need to reset your password for the security of your account at https://account.live.com/password/reset. You may also try signing in from another computer, try signing into another service and check your firewall and antivirus program settings. To learn more visit: Outlook.com: Forgotten password or other sign-in problems and Hotmail: Forgotten password or other sign-in problems.

3.  Validate your account using your mobile phone: Hotmail and Outlook.com is committed to spam protection. Our anti-spam systems may place a variety of restrictions on accounts; one of them is blocking users from sending emails. If you receive an error message that your account is blocked from sending messages, you can resolve the problem by verifying your account with a mobile number at https://sms.live.com. You can refer this article: Verify your Outlook.com account .

4. Account blocked errors: If you’re getting a specific error message such as your account is temporarily blocked or there is some unusual activity in your account, refer to Self-help articles for Hotmail, Calendar, and Windows Live Mail and Hotmail help and how-to.  If the steps provided in the articles didn’t resolve your issue, follow the article specific to your issue/ error, and contact support through the links embedded in the articles or by selecting the appropriate error message here: http://windows.microsoft.com/en-US/hotmail/hotmail-support.  For users who are encountering different issue or different error message, we strongly suggest that you create another thread with the exact error message. Through this we will be able to manage you issue immediately.

5. Possible browser issues: Log-in issue may also occur due to a browser problem. We suggest that you upgrade to the latest version of your browser. You can refer to these links for information about the best browser that you can use for your account; Best browser for Outlook.com. You can also optimize your browser by following the steps provided on this article: Optimize Internet Explorer . If you have not updated Silverlight, we recommend that you install the updated version of Silverlight, please visit ‘Get Microsoft Silverlight’ for instructions.

6. Check HTTPS settings: Turn on https settings for Hotmail accounts- Check if there is a problem with HTTP settings of your account. Switching to HTTPS may help, refer: Are you having trouble reading your messages?

7. You may visit, Top issues – resolutions directory for Hotmail, Calendar and Mail and Self-help articles for Hotmail, Calendar, and Windows Live Mail for solutions to common problems in Hotmail. Frequently Asked Questions for Outlook.com  for Outlook.com.