I have Microsoft 365. Outlook receives emails but will not send. Internet connection is good. No attachments.

Below is message when I try to send an email:

 

Task '*** Email address is removed for privacy *** - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR invalid user name or password.'

Task '*** Email address is removed for privacy *** - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 550 5.1.0 <*** Email address is removed for privacy ***> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500'

Below is the error message I get when trying to change email password:

Send test email message: Cannot send the mget when sending eessage. Verify the email address in your account properties. The server responded: 550 5.1.0 <*** Email address is removed for privacy ***> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP

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Hi. I'm Brian and I'll try to help. Who is your mail provider - that is, what follows the @ in your address? I think the answer lies in the final part of the error you included. Your credentials are not configured correctly for the outgoing server.

If you have any questions, don't hesitate to ask.

-- Brian

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I have the same problem, being unable to send emails from my 365 account (Outlook). Weirdly enough, some people can get my emails and some cannot. I never know. sometimes I get delivery failed messages. sometimes, I don't, even though the message doesn't get through. here is an example of error message:

"Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

 

Diagnostic information for administrators:

Generating server: SA3PR14MB6485.namprd14.prod.outlook.com
Receiving server: SA3PR14MB6485.namprd14.prod.outlook.com
Total retry attempts: 4


1/16/2024 10:57:17 PM - Server at SA3PR14MB6485.namprd14.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
1/16/2024 10:54:40 PM - Server at mta5.am0.yahoodns.net (67.195.204.77) returned '421 4.4.2 Connection dropped due to SocketError'

Original message headers:

Received: from SJ2PR14MB6479.namprd14.prod.outlook.com (2603:10b6:a03:4c8::6)
 by SA3PR14MB6485.namprd14.prod.outlook.com (2603:10b6:806:318::7) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7181.21; Tue, 16 Jan
 2024 21:01:31 +0000
Received: from LV8PR14MB7535.namprd14.prod.outlook.com (2603:10b6:408:1fc::7)
 by SJ2PR14MB6479.namprd14.prod.outlook.com (2603:10b6:a03:4c8::6) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7181.21; Tue, 16 Jan
 2024 09:58:20 +0000
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Received: from DM6PR14MB3066.namprd14.prod.outlook.com (2603:10b6:5:1ab::27)
 by LV8PR14MB7535.namprd14.prod.outlook.com (2603:10b6:408:1fc::7) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7181.18; Mon, 15 Jan
 2024 22:57:16 +0000
Received: from DM6PR14MB3066.namprd14.prod.outlook.com
 ([fe80::c484:dedd:bc18:efb9]) by DM6PR14MB3066.namprd14.prod.outlook.com
 ([fe80::c484:dedd:bc18:efb9%3]) with mapi id 15.20.7159.020; Mon, 15 Jan 2024
 22:57:16 +0000
From: Patricia Barrett <*** Email address is removed for privacy ***>
To: "*** Email address is removed for privacy ***" <*** Email address is removed for privacy ***>
Subject: FW: Creel followup
Thread-Topic: Creel followup
Thread-Index: AdpD87JuUqSMdr36TgSz8i5I+Usc5gAzzgSAANCuRaA=
Date: Mon, 15 Jan 2024 22:57:16 +0000
Message-ID: <*** Email address is removed for privacy ***>
References: <*** Email address is removed for privacy ***>
 <*** Email address is removed for privacy ***>
In-Reply-To: <*** Email address is removed for privacy ***>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
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x-ms-publictraffictype: Email
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nycap.rr.com

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I use Outlook on Windows 10. Please check SMTP. AUP#out 1500

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Question Info


Last updated April 3, 2024 Views 485 Applies to: