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I can't sign in to outlook.com Web Messenger, loading continuously

Hi there,

I can not sign in to the Messaging part of outlook.com. It is loading continuously, but does nothing (meanwhile it displays the following: "Signing in..." and the Windows loading logo left to the text). 

Just for the record: I am able to log in to outlook.com, and use any other features (mailing, calendar, people) beside messaging.

What I tried so far: 
- logging in successfully with my outlook.com account
- connected Facebook account
- tried various browsers (Chrome 26, Internet Explorer 9, Firefox 18)

Could you help me out?

Thanks

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eu quero entrar nos meus  email o que faço

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Hi baroc,

 

Welcome to Microsoft Community!

 

I understand that you cannot sign in on the web messenger of your Outlook.com email account and the issue happens on all types of browsers that you have recently accessed. In this case, I would like you to check for the private message tab that I have created so we can immediately troubleshoot your concern.

 

Click the notification states "You have a private reply to this message. Click here to read it on our secure private message" section or by clicking the "Private Messages" tab above the first post. Make sure that you are currently signed in to Microsoft Community to view the private message.

 

@celinabueno

 

You have reached an English only forum. You can change your language by clicking the globe icon below the page and select your desired language.

 

If you do not find the desired language from the menu, additional options for other international locations can be found by following the link below:

 

http://support.microsoft.com/common/international.aspx

 

Please let us know if you need additional assistance.

 

Thank you,

Alix Xedjhidee

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Hi,

 

I have replied to your post in the private message area. Please make sure that you are signed in to this forum to view the link.

 

Thanks!

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Hi baroc,

 

Let me assist you with your concern with regard to not being able to sign in to your web messenger in Outlook.com.

 

By the way, thank you for providing us this information like the screenshot that you have uploaded in the private message area.

 

It is possible that you are using a browser that is not supported by Outlook.com that’s why you are getting this issue.

 

As an initial troubleshooting step I advise you to check the status of your account by going to this link. Make sure you are currently signed in to your Hotmail account.

 

It would be best to upgrade your browser to its supported browser of Outlook.com. Some websites and online applications require recent browsers in order to work properly. Newer browsers provide additional features and benefits such as web surfing security, tabbed browsing and faster web page upload.

 

Which browsers are supported by SkyDrive, People and Outlook.com?

 

Feel free to reply back to this post if you have questions.

 

Thank you.

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Dear Jessa,

Thanks for your reply.

I did check the status of the account, everything's Running normally.

My browsers are currently up-to-date, which means: I tried messenger on Chrome 26, Internet Explorer 9 and 10, and Firefox 18. Still no success with either one.

Any more solutions? I am gladly trying out anything.

Best regards,

baroc

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Hi baroc,

 

Please accept my apologies for the delay in responding to your query as we are currently receiving a high volume of support request.

 

We greatly appreciate your time and efforts for getting back to us and for providing us more information about this issue.

 

Please be informed that I have now escalated this issue to our Support Specialist for further investigation. We will only get back to you once we get an update from them for a possible solution to get this fixed.

 

We appreciate your continued patience and understanding on this matter.

Regards,
Dhenz S.

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Dear Dhenz, 

Thanks for your reply. Waiting for the solution:-) 


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Hi baroc,


I sincerely apologize for not being able to answer your concern in a timely manner. We are currently experiencing high volume of inquiries.

 

For us to further investigate your account, kindly check if the issue persists when you sign in to the Messaging part of the following Microsoft account:

People page (https://people.live.com)

Calendar page (https://calendar.live.com)

SkyDrive page (https://skydrive.live.com)

 

Please reply back and inform us the results.

 

Thank you.

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Dear Eugene,

Thanks for your feedback.

I checked the above from both Chrome 26, and Internet Explorer 10.

From People and Skydrive I get the same loading message as from Outlook. (both IE and Chrome)

Under Calendar however, it seems to be working perfectly. (both IE and Chrome)

I hope this helps,

baroc

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Hi baroc,

 

Thank you for the additional information that you have provided. Kindly refer to the private message tab that I have created asking you for more details about the issue encountered. This information will be utilized to diagnose your issue.

 

Click the notification states "You have a private reply to this message. Click here to read it on our secure private message" section or by clicking the "Private Messages" tab above the first post. Make sure that you are currently signed in to Microsoft Community to view the private message.

 

Thank you,

Alix Xedjhidee

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Last updated September 30, 2021 Views 1,153 Applies to: