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Mohammed Ali Saleh Al-Khawlani

i can't login in outlook android in my mobile redmi note 8 pro

i can't login in outlook android in my mobile redmi note 8 pro. it was ok but after logout did not log in

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Replies (9)

Raech C.

Independent Advisor

Hi Mohammed! This is Raech. I'm an Independent Advisor and an Outlook.com user like you. I'm here to help.

I just have a few quick questions if that's okay.

1. Is your Outlook mobile app up to date? What version is it currently on?
2. What type of account are you trying to access? IMAP/POP3, Exchange, Microsoft 365, Outlook.com etc.
3. What specific error are you getting?

Looking forward to hearing from you.

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Mohammed Ali Saleh Al-Khawlani

Yes,, I have reinstalled outlook several time from play store. The last time Just 1 hour ago.

The version is 4.2113.1

The account type is Microsoft account Outlook.

The error is-'incorrect user or password. type the correct user and password and type again.

Note: outlook in my laptop is working, only in my mobile Redmi note 8 pro. it was working four days ago .

Also, I have cleared the cache as well as deleting all account from the mobile but it didn't work.

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Raech C.

Independent Advisor

Hi Mohammed. Could you please attach a screenshot of the error? For security, please hide your email address in the image before sending it.

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Mohammed Ali Saleh Al-Khawlani

The password is correct, but it did not work.

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Raech C.

Independent Advisor

Thank you for the screenshot. Is the account under Microsoft 365? Are you able to sign in via https://outlook.office365.com/mail/ through the web?

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Mohammed Ali Saleh Al-Khawlani

Yes, the account under Microsoft 365

Yes, i'm able to sign in via https://outlook.office365.com/mail/ through the web

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Raech C.

Independent Advisor

Can you also try and set up the account on your device's native email app and see if it works there?

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Mohammed Ali Saleh Al-Khawlani

can you send me the link of the native app.

how can I set up the account on my device's native email app

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Raech C.

Independent Advisor

Hi Mohammed. There's no link for the native email app. It's basically your device's built in email app which was pre-installed. If you have the Gmail app, try that one instead.

i can't login in outlook android in my mobile redmi note 8 pro

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Replies (9)