I cannot receive emails from my hotmail account sent by gmail account

I cannot receive emails from my Hotmail account sent via my gmail account.

I have tried sending from Hotmail to gmail account. Gmail account receives the email. But using the same email to reply back to Hotmail, it is also not able to receive.



Hi Paul,

Thank you for posting your query on Microsoft Community.

This issue might have occurred because the Domain Address would be listed in the Blocked list by the server. In order to assist you further with the issue could you please confirm a couple of things:

  1. Does the blocked IP sender received any bounce error messages?

  2. Do you receive any email messages from other sender?

Nevertheless, I would suggest you to add the Domain Address to the Safe Sender list and check if this helps. Refer to the link below for more information:


You can also refer to the link provided along with the error message which you received to resolve the issue. Refer to the link below for more information on how to unblock the IP address:


Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.


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Question Info

Last updated October 9, 2020 Views 1,825 Applies to: