I cannot log into my email with my username

Hi Olivia,

Thank you for connecting with us in Microsoft community.

Before moving forward, could you allow me to gather below specific information to narrow down your scenario?

1. As per your description "I cannot log into my outlook account", are you getting any specific error message when you are trying login under Outlook application with your affected email account?

2. Could you please share with me detailed NDR email message in private message?

---- Because NDR email will generate information with specific error code, and I need to collect that affected bounce back email in private message. This bounce back email you will have to collect from sender side.

Initially, I have asked for some information, because I was unable to find some more specific and above requested information in your case description so that we can both understand particular situation.

If you share the information requested above, it will help us for future consultation.

Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a particular direction of your current situation.

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Note: Due to forum policy and to protect sensitive information, please share with me above some requested information and screenshot in "View Private messages".

Here are the steps to open "View private messages":

To view private messaging options> Sign in to Microsoft Community, use the email account where you posted this thread information to Microsoft Community, > click your profile picture in the top right, > select the My Profile option.

I will look forward to your next update on this in a private message. I will provide you further guidance accordingly.

Your valuable cooperation will highly appreciated on community.

Have a good day.

Sincerely

Vaidya Darpan