How to solve You don't have permission to access http://support.microsoft.com/en-us/supportrequestform

Hello GreyRabbitM,    

  Thank you for bringing this to our attention and we appreciate your time posting your Office concern here in Microsoft Community Forum.

  We understand that this situation is difficult and it might be affecting your business let’s work on this together as team to get to the bottom of this.

Now for us to better assist you on this matter I need to ask the following: 

1. Can you please provide us the website you've accessed for domain delisting?

2. Have you tried using a different account? or restart computer?

3. Please consider accessing the website using a different device or browser.

We look forward to your response.   

The website I have accessed for domain delisting is in the title of my question here: https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75

The result that I'm getting every time when I fill the form is: Access Denied You. don't have permission to access "http://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75" on this server. Reference #18.60841402.1642450440.59e3a57

I tried using different browsers and different internet networks, but the result is always the same - Access Denied....

Hello GreyRabbitM,    

Thank you for getting back to us.

Just to clarify that you would get an error when filling out the form right? and not by clicking the "submit" button?

Have you also tried using a different computer and see if it'll make any difference?

We look forward to your response.   

I'm getting that error by clicking the "submit" button.

I don't have a different computer. Why should I try from different computer? A different browser and different wifi network should be enough.

I'm getting that error by clicking the "submit" button.

I don't have a different computer. Why should I try from different computer? A different browser and different wifi network should be enough.

Hello GreyRabbitM,    

Thank you for getting back to us.

We have tried accessing the website and everything it working fine on our end.

Is your computer connected to a domain? are you using a personal computer or a work computer? Please consider accessing the website using a mobile phone and see if you will get the same error in submitting the form online.

We look forward to your response.   

Hi GreyRabbitM

Hi Juhn,

I'm able to load the url of the support request form, as I already mentioned. I'm using my personal computer which is my work computer as well.

I loaded the url on a mobile, filled all fields required and was unable to send the request because of Access denied (the same error).

Hello GreyRabbitM,    

Thank you for getting back to us.

Can you please provide us a photo of the error message saying " access denied" because we will further investigate the issue here on our end?

We look forward to your response.   

Hi,

after I changed the content of the Error message field from the email header (I was entering before) to just plain text, I was able to submit the support request form.

I thought that I have to insert a header of a bounced email, but it turned out this causes an issue to submit the form.

Thanks for your time.

Hi,

after I changed the content of the Error message field from the email header (I was entering before) to just plain text, I was able to submit the support request form.

I thought that I have to insert a header of a bounced email, but it turned out this causes an issue to submit the form.

Thanks for your time.

Hello GreyRabbitM,    

Thank you for sharing the fix of the issue and others can benefit on this one too.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

We value your feedback, click Yes or No to help us improve the support experience.   

Sincerely,