How to remove Summary Card for events at top of Outlook email?

The user has accessed the account both through the browser (Outlook Web App) and on their desktop.

They have not made any recent changes in the email settings prior to the issue.

They are not getting any error messages because there is not a readily obvious option to remove the summary card.

I sent them instructions on "How to stop auto-generated calendar and events".  It recommended logging into the OWA (Outlook Web App) and going to the App settings > Events from Email and unchecking Flights.  This is what he responded to me with:

I followed these instructions and disabled the auto generation of events on the online outlook but the outlook on my desktop continues to auto generate calendar events.

From what I can tell, the online setting only prevents it from “adding the events to the calendar” but I guess it does not suppress showing the irritating event in the email. I checked the email message both online and on the desktop to see if there is a difference and there wasn’t.

The user explains that the Summary card still shows at the top of the email even after unchecking Flights. 

They do not want to see the summary at the top pane of the email at all.  They have to forward this email to themselves in order to better view the original email from the airlines, which is in the second bottom pane of the email in the screen shot above.'

I need to know if there is a way to keep the email from displaying the summary card at the top with the calendar event?

It seems that you've already performed all possible steps that could remove the summary card from displaying on top of the actual email. On the same page where you instructed them to go to, have they already tried ticking Don't add events to my calendar from email? See image below.

If yes, and the notification is still present, it means we don't have an option yet to remove the notification. We suggest that you submit your feedback or suggestion about what you'd like to see with Outlook. Visit Outlook.UserVoice.com and sign in with your Microsoft account to leave your feedback.

Let us know if you need further assistance.

Yes, the user has selected "Don't add events to my calendar from email".

The summary card still appears at the tops of the event emails and the events are still be added to the calendar on Outlook desktop.

It seems that the option we're looking for is not yet available. We suggest that you submit your feedback or suggestion about what you'd like to see with Outlook. Visit Outlook.UserVoice.com and sign in with your Microsoft account to leave your feedback.

Let us know if you need further assistance.