How to find an old hotmail.com mail account and connect it to outlook.com

Hello !

I used to have an email: *** Email address is removed for privacy ***, but I cann't connect to it anymore. What can I do to move this hotmail account to an outlook account ?

Hi Jacob,

Thank you for getting in touch with Microsoft Community.

We would like to know:

  1. Since how many months you haven’t used this Email account?

  2. What happens when you try to sign in to this Email account?

You may refer the following Microsoft help article and check if it helps.

Closed account                

http://windows.microsoft.com/en-us/windows/outlook/account-closed

Hope it helps. Do let us know the status of the issue. If you need further assistance, get back to us. We will be glad to assist you.

Thank you.

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Hi

I have not been able to find the e-mail account the last years at least. When I am sending messages to *** Email address is removed for privacy ***  they goes through but I where can I open it. What is opening when I try is a Outlook. com email without anything in it.

Hope you can find it again as I would like to continue with this adress or change it to *** Email address is removed for privacy ***

Best regards

*** Email address is removed for privacy ***

 

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Hi Jacob,

Thank you for posting your response.

I would like to inform you that, Hotmail and Outlook are same domains Email addresses. Earlier Outlook.com was known as Hotmail. Later Microsoft changed it to Outlook.

For the above issue description, I understand that you are not receiving any Emails in your Hotmail Email account. Don’t worry, we are here to help you.

I suggest you to refer the following Microsoft help article which provides few troubleshooting methods when you don’t receive Emails.

I didn’t receive an email someone sent me

http://windows.microsoft.com/en-us/outlook/not-receiving-email

Hope it helps. Do let us know the status of the issue. If you need further assistance, get back to us. We will be glad to assist you.

Thank you.

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There is no filter in my "outlook.com" and I can still not find the *** Email address is removed for privacy *** e-mails

 

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Last updated September 16, 2024 Views 10,867 Applies to: