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Hotmail won't load, persistent problem

For more than a week now, I'm having trouble loading my hotmail account on my Mac - in both Firefox and Safari. Most of the time the Outlook loading sign shows but lingers and doesn't progress to my inbox, other times it doesn't even get that far. On occasion, mostly after trying 10 or 20 times, it does open.

I've looked for suggestions online, and the main one I found was the 'clear one's cache' - I've done this in firefox, and this seemed to make it go a bit smoother, but in no time the problem would recur as badly as before.

Someone else gave me the tip to log out rather than close the tab every time I'm done with my email, but this also didn't solve anything.

How can I solve this? By now the problem is becoming a persistent hindrance so bad that it seriously makes me think of switching from hotmail to another email provider after 15 years.

Thanks for any help,

Jelle

Let me add to that a secondary problem that has occurred several times in these same weeks once I do get into my inbox.

Firstly, the interface is slow to load, and some functions fail to work (e.g. searching in emails).

Secondly, far more importantly, and something that just happened to me again, I compose an email, send it, everything seems to work as it should, and then later I find out the email did NOT send at all, nor was it saved!!

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I have a Mac and mine won't load either.  It goes to a white screen saying it's loading but it doesn't.  Been doing it for about 2 weeks at least.  I am with Jelle and if not corrected will have to look for another email provider. 

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yes this exact problem is causing me to waste so much time.. glad to hear its not just me. No one has replied to this problem though. i think its time to permanently switch to gmail. Seems like microsoft are not ontop of simple things.

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Hi,

We would like to know more about your problem.

1. Have you tried using  Internet Explorer 11 or Microsoft Edge?

2. Have you tried logging in to different device?

Thank you.

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I'm having the same problem.

I'm using explorer to open it is on a mac.

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I've tried to log in on a different device and have the same result.

When I'm at the office I can log on no problem.  My husband can log innate home no problem.

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I am having the same problem as listed not able to load the inbox page. It stalls out. I am able to sneak in through MSN and then clicking on outlook and a current email but only once in a while.

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Hello,

For other browsers, please contact your browser support to know how to update your browsers.

You may also try to optimize your browser, clear browser's cache and temporary internet files to make sure that your browser’s setting don’t contribute to your issue.



If you’re using Mozilla Firefox, go here.

If you’re using Google Chrome, go here.

If you’re using Safari, go here.

 

Please close your entire browser and try again.

After optimizing your browser, I will guide you how to automatically use HTTPS when using Hotmail.

Kindly follow the steps below:

1.     Go to https://mail.live.com

2.     In the upper right corner of the page, select Options and More options.

3.     Under the Customizing Hotmail section select Advanced privacy settings

4.     Under the Using HTTPS for Extra Security section select Go to HTTPS settings

5.     Sign in with your Microsoft account if prompted

6.     You should now be on a page titled Connect with HTTPS.  Click the button to enable “Use HTTPS automatically (please see the note above)”

7.     Click the Save button and you will be returned to your Inbox.

Keep us posted.

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Last updated February 19, 2024 Views 14,528 Applies to: