I desperately need help. I have a Hotmail account I have had since January 1996, as well as a second one used as the alternate account. For 2 weeks now when I try to log on I get a message "changes detected." It wants to send a code to the alternate account listed as backup, but of course I cannot get into it. I can not get to my auto insurance, therefore cannot renew my license, and already have gotten 1 citation.
There is an option to create a new account and have the code sent to it. I have done that, however, it then goes to 3 pages of information they want: date created, zip code, etc., address of last 3 email sent and the subject lines,, etc. I think I got the information correct, but I get a message not enough information to verify the account. It has been 23 years!
Even the new account I created (outlook.com), every time I log in it gives me a "changes detected" message, but lets me enter a telephone number and texts me a code which "recovers" the account - not very efficient.