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Google Recovery Email to Hotmail.com

I have an old hotmail.com account. I am currently able to log into my hotmail account. But when google sends the recovery email it is not making it to my inbox. 

I have google.com added as a "safe domain". Additionally I am able to receive other emails to my account from other google.com domains. Is this a known problem? 

Edit: I have checked the junk folder and all other folders too. 

Hi Mark,
I'm not aware of this issue.. Are you sure google sent the message? If the gmail account was abandoned for a while, they may not actually send the message.
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Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.

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Yes I'm sure they sent the email. I've only been signed out of Google for an hour. 


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That's definitely not an abandoned account. 

You can see if outlook.com support can trace it -

Log into Outlook.com on the web using a PC or Mac.

Click the ? icon to open the Help menu.

Type a question. Scroll to the end of the research results and click Yes for Still need help?.
https://support.office.com/article/how-to-get-s...

--
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.

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Question Info

Last updated September 30, 2021 Views 67 Applies to: