Dear Darren J Fletcher,
Thanks for choosing Microsoft Community.
Based on your description, I am not very sure about the scenario you met especially forformatting toolbar not at the bottom of your screen. To better help you, could you please be kindly to povide me the screenahot about the scenario you met now?
Meanwhile, please be kindly to provide me your outlook version by clicking File>Office Account>About Outlook in private message. I will continue to help you based on the information you provide. Your understanding and co-operation are highly appreciated.
Below are the steps to open private message:


Thanks for your precious time. Have a nice day.
Sincerely,
Katherine