Family Calendar Missing

Hi.

My family and I have created a Microsoft family group. When clicking the 'plan family events' link in the family home page we are all taken to our personal calendars but there is no 'Family Calendar' under the 'Other Calendars' list. Can someone please suggest a cause of this issue and/or a remedy?

The family calendar has never been visible for any of us and we created the family group approx. 48 hours ago.

Thanks.

Ross

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I have the exact same issue. I added my girlfriend to my family a week ago, and I still don't see the family calendar.

I have been in contact with Microsoft support, but they keep telling me to look at this support page, which clearly doesn't work:

https://support.office.com/en-us/article/use-shared-family-calendars-in-outlook-com-7d21512a-eac5-4597-816b-6bf5ff8554ed?omkt=en-US&ui=en-US&rs=en-US&ad=US

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I've had a ticket open with support for weeks, but they do not seem equipped to deal with an actual bug.  This is frustrating to say the least.

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Same problem here, 
- JM -

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I just got a notification from Microsoft support today saying that the issue should be fixed, and it looks perfect for me now (in Danish):

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Where did you open the ticket?  Mine is with the outlook.com support team and is still open and unresolved.

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same situation--No Solution

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Where did you open the ticket?  Mine is with the outlook.com support team and is still open and unresolved.

I opened the ticket with the outlook.com team. It did take over a month for the whole process though..

Also, if this is something that needs to be fixed per individual account, that would really make this annoying :-/

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Hi Adam,

It's good to know that it can be fixed! I have not been able to log a specific ticket with Microsoft on this as you were able to do, I was just pointed to this forum as somewhere to post an issue. My issue still remains, a work around was to setup a new calendar (I called it family) and then manually share that with the relevant group (my family!) and provide organizer access to the other members. This works but it was a shame the feature Microsoft was touting as a useful tool never showed up.

Ross

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Hi Adam,

It's good to know that it can be fixed! I have not been able to log a specific ticket with Microsoft on this as you were able to do, I was just pointed to this forum as somewhere to post an issue. My issue still remains, a work around was to setup a new calendar (I called it family) and then manually share that with the relevant group (my family!) and provide organizer access to the other members. This works but it was a shame the feature Microsoft was touting as a useful tool never showed up.

Ross

I created the ticket by going through the "Help" UI on outlook.com, by searching for any subject (doesn't really matter which), and then pressing "Yes" to the "Do you still need help" question in the bottom:

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Great, thanks Adam. I will probably not do this as I used the work around but this is good advice if others want to try.

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Last updated October 14, 2020 Views 2,455 Applies to: