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Desktop Outlook is Disconnected

Although I can access current emails using Microsoft 365, I have a desktop version that is specific to my computer. Recently when I sign in on my computer, a 'disconnected' message comes up in the bottom right corner of my screen. I am not getting new emails, it says last update was 1/17/18.

I have gone through most of the help suggestions, while doing so I saw a reported error for my email address - error 0X8004011D.

Can anyone help with this?

Moved From: Office / Outlook / Windows other / Office 2007

Answer
Answer
  1. If you have Skype for Business or Microsoft Lync, completely exit out of it:

    Next to the notification area on your taskbar, click the white “up-arrow”  to reveal all applications running.

    Locate the Skype for Business or Lync icon.

    Right-click the Skype for Business icon and click  Exit.

  2. Back in Outlook, on the Send/Receive tab, click on  Work Offline.

  3. Check your status bar:

    If the status shows Working Offline, good. Close Outlook.

    If the status bar shows something else, toggle Work Offline again until it says Working Offline and then close Outlook.

    Note: Your Work Offline setting is also indicated by the background of the Work Offline button:     If the background of the Work Offline button is shaded, you are not connected or you are set to work offline. But if the background is clear, you are set to work online and/or you are connected.

  4. Re-open Outlook.

  5. Watch for a logon window separate from Outlook to open. It may be behind your other windows, or may flash on your taskbar and you will need to go to it if it is out of view. Enter your credentials in the window. If you don't get the logon window, don't worry, you may be able to trigger it.

  6. Back in Outlook, toggle the Work Offline button so you are set to work online.

  7. Tap F9 on your keyboard. This may trigger the logon window if you haven't gotten one already. Look for the logon window, and if you get it, fill in your credentials. Hopefully that fixes the problem. If your email starts coming in, restart your computer and then you may go back to normal using Outlook and Skype for Business or Lync.

After all that, if you still can't send or receive emails in Outlook 2016 (Outlook desktop) but you can do it via the Office or Outlook website, you may be affected by the following known issue and if so you may have to rely on Microsoft to resolve the issue or use Windows Mail instead:

My connected account isn't sending or receiving email


ISSUE

If email sync is slow, or you are not able to send or receive emails, this might be due to delays in syncing some connected accounts. We are aware of the issue and a fix will be released soon.

Notes: 

  • The "last update" time may not reflect the last time you received email from your connected account.

  • Disconnecting and reconnecting your connected account may not help syncing.

WORKAROUND

Use the free Mail for Windows 10 app to send and receive email from your connected account. Read how to Set up email in Mail for Windows 10. 


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Question Info

Last updated April 8, 2025 Views 147,179 Applies to: