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Delay problem: "We're working on delivering it."

Hi,

One of our users have issues with getting emails. We get this message.

All emails from today are stuck with status: Getting status

Can you please help us with this issue?

Office 365 received the message that you specified, but delivery to the recipient () has been delayed. We're working on delivering it.

This is the last record we have for the message: In proces

Check the Message Events table below for any additional information about why message delivery might be delayed. For example, it might be due to a temporary issue trying to connect to the recipient's email server outside of Office 365. Many such delays clear up on their own, and the message gets delivered. If Office 365 isn't able to send or deliver the message within 48 hours, the sender will receive a non-delivery report (NDR) message with more information about how to fix the issue.

If you don't want to wait for the message to finish being processed, consider asking the sender to send the message again using a different email address.

Thanks.

Answer
Answer
Hi Domagoj,
This is happening on a business exchange account? Without seeing the events table, its hard to say where the issue is - I checked the office 365 health status and there is not an advisory for this.
https://portal.office.com/Adminportal/Home#/ser...

The office 365 admin can open a support case and the office 365 support personnel can take a look. (This is a user-to-user forum, we can't see account information.)
--
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.

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Hi,

Problem solved by MS support team.

Br,

Domagoj

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Last updated April 30, 2024 Views 5,912 Applies to: