Hi,
I had installed the Dynamics CRM 365 add-in in Outlook desktop app, connected to my Office 365 business premium account.
It was working without problems until a couple of months ago.
Now, when I click on the Dynamics 365 button on desktop Outlook, it doesn't work. It opens the add-in window at the right side of outlook window, it tries to connect, and after some seconds there is an error message saying:
Obviously, the add-in is properly installed. We have tried to uninstall it and install it again, it still doesn't work, in any desktop version of Outlook: Outlook for Mac (installed on MacBooks and mac minis) and Outlook for Windows (installed on Surface), all connected to the same O365 account. It only works on the Outlook online version.
We have opened a ticket with MS support, long time ago. They said: This is a known issue, we are working on it". When asked about a deadline for solutions, they replied: "We can't set a deadline, it can take several months".
Such poor quality of service is appalling...
This is obviously a major problem for our company. We pay money for MS services every month and it's very unpleasant that, whilst we religiously pay our monthly quotas, MS is failing its service commitments and taking months, and indefinite time, to solve a major issue.
