Hello Alexandra,
Thanks for posting the query here in this forum.
My name is Oluwatosin, and I’d be happy to help you with your question.
Using a web browser, visit family.microsoft.com. Sign into your Family Safety account.
Click Add a family member.
Enter family member’s phone number or email address and click Next.
Decide family member’s role (member or organizer) and click Next > Invite.
Once added, he/she needs to accept the invitation as a family member, ti will be sent through email.
Once accepted, you can now try to sign in and configure your account in the browser in your computer.
If the error is still received, try clearing the browser cache and cookies.
You can also refer to the post from Mac Nsiloulou in the community page below:-
https://answers.microsoft.com/thread/4d25fdce-e9e3-4478-a477-88f5391c6d2b
I hope this helps! Let me know if you have any questions.
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem.
Best regards,
Oluwatosin.
