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Change IMAP/POP Settings for Outlook.Live

A client of ours recently had to move her domain from one registrar to another. She has used Outlook.Live for several years to manage her email account, and would like to continue using that same account.

However, because we've had to move the domain, the server settings have changed. Despite hours of searching through support pages and other questions posted here in the community, we cannot find any way to change the settings. Yes, we've found pages like the one entitled POP, IMAP, and SMTP settings for Outlook.com with the section on enabling POP or IMAP access in Outlook.com, but the process simply doesn't work.

I'd welcome any effective advice on how this can be achieved. It seems ridiculous that such a simple process should have been made so difficult.

On a similar note, how can she download and archive all her old emails ... in case we have to delete the account and start all over again.

Many thanks for any insight.

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Dear Marcus CMC,

Welcome to Microsoft Community.

I'm happy to answer your question, I understand that you should have a problem with the imap/pop settings in outlook.live!

I would like to know, what is the domain name of your client's mailbox, if it is a Microsoft domain (outlook.com/hotmail.com/msn.com/live.com) mailbox, it won't be affected when it is on outlook.live; it will be unavailable if it is a third-party domain (e.g., Yahoo, Gmail). Please refer to this public statement: Other email accounts like Gmail and Yahoo not working in Outlook.com - Microsoft Support.

The solution is very simple, it is to download the outlook app, whether it is a computer or cell phone or other mobile devices, there are corresponding outlook app, download and re-add the account to the inside on it!

I hope my answers have addressed your questions, and if I've misunderstood your question or you need more assistance, please feel free to post back, let’s explore more together. Have a nice day!

Best wishes,

Harris-MSFT |Microsoft Community Support Specialist

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Thank you Harris-MSFT for your response.

The domain is a .co.uk business domain, registered with Nominet through Ionos.

The system has worked successfully for several years using the settings from the previous registrar. However, with the change in registrar, it will be necessary to amend the server settings and port numbers in order to continue using the same Outlook.Live account. If our client cannot do that — and it seems, having now read a number of other posts here from users with similar (but not the same) problem, she cannot — then the only clear option is to move to an alternative client. Your suggestion of downloading the App is a valid one, but not the solution she was seeking.

I think, in view of the likelihood of ongoing problems associated with using Outlook, we shall be recommending she installs Thunderbird.

Thanks again for your input,
Marcus

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Last updated October 2, 2024 Views 385 Applies to: