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Can't "Mark Complete" Emails

I have multiple inboxes in Outlook. On all but one I can "mark complete" emails with a green check mark.  How can I set the other inbox to allow me to "mark complete" emails?  The only options it provides is "Flag Message" and "Clear Flag".
Hi Nita and thanks for reaching out.

My name is Lynne, I'm an independent advisor.
I'll be happy to help you out today.

I have found an article that should help you regarding your question.

It is called Quick Steps. Quick Steps apply multiple actions at the same time to email messages. This helps you quickly manage your mailbox. For example, if you frequently move messages to a specific folder, you can use a Quick Step to move the message in one click. Or, if you forward messages to your manager or peers, a one-click Quick Step can simplify the task.
This could also help you mark emails as complete.

Please see link below on how to configure Quick Steps.

https://support.office.com/en-us/article/automa...

I hope this could help you.

Please let me know if you need any further assistance.

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Thanks for your response. I tried adding a new quick step; but, it does not offer "Completed" as an option.  I see the option in the other inboxes.  How do I ensure that option is available?

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Hi Nita,

Done: Marks the message as read and complete, and then sends it to a specified folder.

The first time you use this one, you’ll have specify the folder, but from then on Outlook will remember your choice and send it to that folder every time you use the Quick Step.

Detailed Steps on the link below with images.

https://www.google.com.ph/amp/s/www.howtogeek.c...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kindly check and advise please.

Thank you.

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Hi Nita,

Select Folder that you wish to mark as completed, then click Complete..

Please see attached photo.

Please advise if this works, if not please advise.

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This is normal when you have an IMAP account  - they only support flag on, flag off. (Categories are also not supported.) 

More information at Outlook Categories, Flags, and IMAP Accounts

Diane Poremsky [M365 Apps & Services MVP]
My specialty is Outlook and Microsoft 365 issues.
https://www.slipstick.com
https://www.outlook-tips.net
Mark Yes below if it helped or resolved your issue.

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Thank you - that makes sense, essentially.  However, the same imap account, on the same version of Outlook, but installed on a Mac, allows check marks. So if it can do it on the Mac OS, surely there should be a way to do it on Windows?

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Thank you - that makes sense, essentially.  However, the same imap account, on the same version of Outlook, but installed on a Mac, allows check marks. So if it can do it on the Mac OS, surely there should be a way to do it on Windows?

The mac uses new code - Outlook for windows is 25 years old and its more difficult to make changes. And, its just cosmetic - it is not saved on the message. 

Mac Outlook lets you add flags with a due date and set categories on imap accounts. But if you flag mail with a follow up date for next week and categories some then remove the account and add it back, the categories are gone, the flag is just a simple flag. And... the completed check marks are gone. 

Diane Poremsky [M365 Apps & Services MVP]
My specialty is Outlook and Microsoft 365 issues.
https://www.slipstick.com
https://www.outlook-tips.net
Mark Yes below if it helped or resolved your issue.

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Last updated October 10, 2024 Views 19,303 Applies to: